Solved

ISA Firewall Service stops unexpectedly

Posted on 2007-11-21
4
1,699 Views
Last Modified: 2010-05-18
Hi Guys. I have an interesting situation that has occurred a number of times recently to which I cannot seem to find out any information on when searching the net. Having spent some time google’ing the event log errors, I have decided I need the expert advice of you guys.

The situation is, Small Business Server 2003 R2 Premium running ISA 2004 which has been in and running for nearly a year recently started to have Firewall Service crashes. These I have noticed looking back through the logs only occur when either the scheduled backup runs at around 10:30pm or during the Exchange cleanup operation scheduled for around Midnight.

The logs below have been extracted in time order from either the System or mostly Application Logs.

I have been unable to see if I can manually restart the RRAS service during the backup procedure or exchange cleanup operation, but I can manually Start the service the following morning without any problems at all.

I will mention that I have been receiving a considerable amount more Allocated Memory Alerts which I once fixed by following a KB article  -  I thought this could possibly be related so thought I’d mention it.

Please find the logs I have extracted below. Any assistance on this would be greatfully appreciated.

Kind Regards,

Nigel




Event Type:      Error
Event Source:      Microsoft Firewall
Event Category:      Log
Event ID:      21192
Date:            11/21/2007
Time:            12:00:52 AM
User:            N/A
Computer:      *********
Description:
The Microsoft Firewall was unable to connect to MSDE database. The MSDE Error description is: Timeout expired.

Data:
0000: 31 0e 04 80               1..€    


Event Type:      Warning
Event Source:      Microsoft Firewall
Event Category:      None
Event ID:      21093
Date:            11/21/2007
Time:            12:01:56 AM
User:            N/A
Computer:      *********
Description:
Worker threads could not be stopped during cleanup.


Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7034
Date:            11/21/2007
Time:            12:01:58 AM
User:            N/A
Computer:      *********
Description:
The Microsoft Firewall service terminated unexpectedly.  It has done this 3 time(s).


Event Type:      Warning
Event Source:      MSExchangeSA
Event Category:      General
Event ID:      5008
Date:            11/21/2007
Time:            12:02:04 AM
User:            N/A
Computer:      *********
Description:
The message tracking log file C:\Program Files\Exchsrvr\MEDISBS1.log\20071111.log was deleted.


Event Type:      Error
Event Source:      Microsoft ISA Server Control
Event Category:      None
Event ID:      14079
Date:            11/21/2007
Time:            12:03:04 AM
User:            N/A
Computer:      *********
Description:
Due to an unexpected error, the service fwsrv stopped responding to all requests. Stop the service or the corresponding process if it does not respond, and then start it again. Check the Windows event Viewer for related error messages.


Event Type:      Error
Event Source:      SmallBusinessServer
Event Category:      SBS Monitoring
Event ID:      4104
Date:            11/21/2007
Time:            12:03:08 AM
User:            N/A
Computer:      *********
Description:
Could not connect to the monitoring database. This can occur when there are multiple connections to the database. Wait a short period of time, and then try again. If this error persists, run the Monitoring Configuration Wizard, and select Reinstall monitoring features.

Data:
0000: 05 40 00 80               .@.€    
0
Comment
Question by:nigel8013
  • 2
  • 2
4 Comments
 
LVL 21

Accepted Solution

by:
dan_blagut earned 500 total points
ID: 20326478
Hi
It looks like the connection between ISA FW service and MSDE database used for loging is responsable. You can try an temporary solution to prove that by changing the loging type of ISA FW. For that you have the info here
http://www.isaserver.org/articles/Basic-ISA-2004-Troubleshooting.html

Dan
0
 

Author Comment

by:nigel8013
ID: 20326856
Many Thanks Dan. I will give this a try later on today. Meanwhile, Is there any possible way of finding out what Is actually causing the connection failure as it looks like the same problem is causing SBS Monitoring to fail as well.

Many Thanks,

Nigel
0
 
LVL 21

Expert Comment

by:dan_blagut
ID: 20326966
I wonder if your server is OK wih memory consumption. You need also monitoring the CPU when the service is stoping. I suspect that in this moment the CPU is at high level and maybe the memory also. And that can cause the timeout, then the stop of that service. You can set recovery action restart service for a while.

Dan
0
 

Author Comment

by:nigel8013
ID: 20359897
Dan,

I did what you said which stopped the service from failing. I also looked into what could be causing the high memory usage and discovered that someone had turned on active protection on Sophos Antivirus on the server. This seems to have stopped the error messages in the logs.

Many Thanks for your help.

Nigel
0

Featured Post

Save on storage to protect fatherhood memories

You're the dad who has everything. This Father's Day, make sure your family memories are protected. My Passport Ultra has automatic backup and password protection to keep your cherished photos and videos safe. With up to 3TB, you have plenty of room to hold the adventures ahead.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The SBS 2011 release date (RTM) is supposed to be around Christmas, 2011.  This article is a compilation of my notes -- things I have learned first hand.  The items are in a rather random order, but I think this list covers most of what is new and d…
There are several problems reported according slow link speeds or poor performance in TMG 2010, UAG 2010 or ISA 2006. I want to collect here some of the common issues together to give a brief overview what can be the reason. Nevertheless, not all of…
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.
I designed this idea while studying technology in the classroom.  This is a semester long project.  Students are asked to take photographs on a specific topic which they find meaningful, it can be a place or situation such as travel or homelessness.…

939 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

4 Experts available now in Live!

Get 1:1 Help Now