Problem installing a digital certificate... requires cryptographic service provider?

Hello, have an urgent prob. We have 60 users accessing an external website via Citrix (browser-based).They are able to get to the external site, but when they click on the final link (requires certificate) the following message is displayed:  "no dogital certificate supplied".  When I try to install the certificate either by double-clicking or using the import method, after tchoosing the certificate i get the following error: "An internal error occurred. Private key that you are importing might require a cryptographic service provider that is not installed on your system".
How can i get around this, it doesn't mean much to me?
Any help must appreciated...
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Jason ThomasAsked:
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Michael PfisterConnect With a Mentor Commented:
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