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citrix will not work on Vista

I have a user who has a home computer that has just come in and has Vista Home  version on it. She uses Citrix at home and cannot open Citrix. I know this is 64 bit and our version of Citrix is 32 bits? Not sure if that has anything to do with it as other users can access Citrix on Vista?
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Dennis Miller
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Dennis Miller
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Michael PfisterCommented:
Install the latest ICA client from the Citrix download page.
Vista 64bit works with the 32 bit version of the web client.
You may need to add your Citrix Web Interface address to the trusted sites in IE 7 so activex controls are allowed to run.
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Dennis MillerAuthor Commented:
This was already done and still no connecting with Citrix?
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Michael PfisterCommented:
So I need a bit more info:
How exactly is she connecting to the Citrix server?
Does she get an error? If yes, whats the message?
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Dennis MillerAuthor Commented:
sorry for the delay. Thanksgiving messed me up. She is connecting to Citrix from her home computer and this is a tower. She uses dial up. It seems to keep opening a new web browser instead of going to the client.
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Michael PfisterCommented:
Dial-up to your internal network or to the Internet?

When she opens the Citrix Web Interface and logs on after she gets the icons for the published applications, she should see a warning or error message below in the "Message Center", if the Citrix Web client ActiveX control is not detected.

Ask her to right klick one application symbol and select "Save target as..." and give the launch.ica file to you.



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Dennis MillerAuthor Commented:
Bingo. Thanks. It worked.
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Dennis MillerAuthor Commented:
Big help. Thanks much.
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