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citrix will not work on Vista

Posted on 2007-11-21
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Last Modified: 2010-08-05
I have a user who has a home computer that has just come in and has Vista Home  version on it. She uses Citrix at home and cannot open Citrix. I know this is 64 bit and our version of Citrix is 32 bits? Not sure if that has anything to do with it as other users can access Citrix on Vista?
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Question by:millerdog
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7 Comments
 
LVL 28

Expert Comment

by:Michael Pfister
ID: 20327488
Install the latest ICA client from the Citrix download page.
Vista 64bit works with the 32 bit version of the web client.
You may need to add your Citrix Web Interface address to the trusted sites in IE 7 so activex controls are allowed to run.
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Author Comment

by:millerdog
ID: 20327603
This was already done and still no connecting with Citrix?
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LVL 28

Expert Comment

by:Michael Pfister
ID: 20327827
So I need a bit more info:
How exactly is she connecting to the Citrix server?
Does she get an error? If yes, whats the message?
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Author Comment

by:millerdog
ID: 20349568
sorry for the delay. Thanksgiving messed me up. She is connecting to Citrix from her home computer and this is a tower. She uses dial up. It seems to keep opening a new web browser instead of going to the client.
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LVL 28

Accepted Solution

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Michael Pfister earned 500 total points
ID: 20350139
Dial-up to your internal network or to the Internet?

When she opens the Citrix Web Interface and logs on after she gets the icons for the published applications, she should see a warning or error message below in the "Message Center", if the Citrix Web client ActiveX control is not detected.

Ask her to right klick one application symbol and select "Save target as..." and give the launch.ica file to you.



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Author Comment

by:millerdog
ID: 20369111
Bingo. Thanks. It worked.
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Author Closing Comment

by:millerdog
ID: 31410350
Big help. Thanks much.
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