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When opening Microsoft Outlook 2003 I receive the following error message "The add-in C:\Windows\Sysytem32\Redemption.dll could not be installed or is missing

Posted on 2007-11-21
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Last Modified: 2008-05-24
When opening Mocrosoft Outlook 2003 I receive the following error message "The add-in C:\Windows\Sysytem32\Redemption.dll could not be installed or is missing. It was all working fine until the other night. Any ideas what is a Redem~1.dll file? and why is it missing?
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Question by:iiyama00
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war1 earned 250 total points
ID: 20329247
Hello iiyama00,

1. Redemption.dll is a module associated with Outlook Redemption from Dmitry Streblechenko.  Disable this addon and other addons. Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

2. If no joy, check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

3. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

4. Repair Outlook. With Outlook open, go to Help > Detect and Repair.


Hope this helps!
war1
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