Word not saving changes to normal.dot file
Posted on 2007-11-21
Setup: Windows XP SP2, Office Pro 2003, Trend OfficeScan; Adobe reader 7 + 8, other misc apps
Word 2003 will not save any changes to the normal.dot file. This affects all 30 PCs in the firm in various ways (logging on to both domain and local PC with full administrative privileges):
Most will allow you to make changes to the normal.dot file, which will then disappear the next time you close and re-open Word.
Some will hold the changes in the normal file but these will disappear the next time the user logs on.
Google searches suggest permissions to be the problem, so have set Word to pick up the Normal filefrom different locations, with full access/privileges. Also have removed Adobe reader 7 and installed version 8.
Any help much appreciated!!!