[Last Call] Learn about multicloud storage options and how to improve your company's cloud strategy. Register Now

x
?
Solved

Word not saving changes to normal.dot file

Posted on 2007-11-21
6
Medium Priority
?
908 Views
Last Modified: 2008-02-01
Setup: Windows XP SP2, Office Pro 2003, Trend OfficeScan; Adobe reader 7 + 8, other misc apps

Word 2003 will not save any changes to the normal.dot file. This affects all 30 PCs in the firm in various ways (logging on to both domain and local PC with full administrative privileges):

Most will allow you to make changes to the normal.dot file, which will then disappear the next time you close and re-open Word.

Some will hold the changes in the normal file but these will disappear the next time the user logs on.

Google searches suggest permissions to be the problem, so have set Word to pick up the Normal filefrom different locations, with full access/privileges.  Also have removed Adobe reader 7 and installed version 8.

Any help much appreciated!!!
0
Comment
Question by:fourthgen
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
6 Comments
 
LVL 26

Expert Comment

by:souseran
ID: 20340899
Do any of the affected PCs run regular system maintenance utility applications? If, for instance, they run something like CCleaner, Cleanup!, or others, those programs may be the culprit, as, in certain configurations, they delete any customizations to application settings, restoring the defaults.
0
 

Author Comment

by:fourthgen
ID: 20342570
Hi souseran,

No, the only thing that comes close is the Trend OfficeScan - have tried uninstalling this but still get the same problem.
0
 

Accepted Solution

by:
fourthgen earned 0 total points
ID: 20533418
Problem caused by Crescendo digital dictation / transcription software. The Speech server had distributed files required for speech recognition that were overriding any changes made to the Normal.dot file.

Deleted files CSCSP.dot and cscvrcor.dll from Speech server (running Crescendo) and all PCs to fix problem.
0
 
LVL 26

Expert Comment

by:souseran
ID: 20536661
No objections. Definitely a PAQ, as I would never have thought to consider something like that. Thanks fourthgen for sharing the fix.
0
 
LVL 1

Expert Comment

by:Vee_Mod
ID: 20554915
Closed, 500 points refunded.
Vee_Mod
Community Support Moderator
0

Featured Post

Prepare for your VMware VCP6-DCV exam.

Josh Coen and Jason Langer have prepared the latest edition of VCP study guide. Both authors have been working in the IT field for more than a decade, and both hold VMware certifications. This 163-page guide covers all 10 of the exam blueprint sections.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Have you ever run into that annoying problem where the computer won't boot?  Wouldn't it be great if you had a tool that would make that disk boot again?  I have found one tool that works more often than not ...
If something goes wrong with Exchange, your IT resources are in trouble.All Exchange server migration processes are not designed to be identical and though migrating email from on-premises Exchange mailbox to Cloud’s Office 365 is relatively simple…
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…

650 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question