Solved

Word not saving changes to normal.dot file

Posted on 2007-11-21
6
898 Views
Last Modified: 2008-02-01
Setup: Windows XP SP2, Office Pro 2003, Trend OfficeScan; Adobe reader 7 + 8, other misc apps

Word 2003 will not save any changes to the normal.dot file. This affects all 30 PCs in the firm in various ways (logging on to both domain and local PC with full administrative privileges):

Most will allow you to make changes to the normal.dot file, which will then disappear the next time you close and re-open Word.

Some will hold the changes in the normal file but these will disappear the next time the user logs on.

Google searches suggest permissions to be the problem, so have set Word to pick up the Normal filefrom different locations, with full access/privileges.  Also have removed Adobe reader 7 and installed version 8.

Any help much appreciated!!!
0
Comment
Question by:fourthgen
  • 2
  • 2
6 Comments
 
LVL 26

Expert Comment

by:souseran
ID: 20340899
Do any of the affected PCs run regular system maintenance utility applications? If, for instance, they run something like CCleaner, Cleanup!, or others, those programs may be the culprit, as, in certain configurations, they delete any customizations to application settings, restoring the defaults.
0
 

Author Comment

by:fourthgen
ID: 20342570
Hi souseran,

No, the only thing that comes close is the Trend OfficeScan - have tried uninstalling this but still get the same problem.
0
 

Accepted Solution

by:
fourthgen earned 0 total points
ID: 20533418
Problem caused by Crescendo digital dictation / transcription software. The Speech server had distributed files required for speech recognition that were overriding any changes made to the Normal.dot file.

Deleted files CSCSP.dot and cscvrcor.dll from Speech server (running Crescendo) and all PCs to fix problem.
0
 
LVL 26

Expert Comment

by:souseran
ID: 20536661
No objections. Definitely a PAQ, as I would never have thought to consider something like that. Thanks fourthgen for sharing the fix.
0
 
LVL 1

Expert Comment

by:Vee_Mod
ID: 20554915
Closed, 500 points refunded.
Vee_Mod
Community Support Moderator
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft Office Picture Manager was included in Office 2003, 2007, and 2010, but not in Office 2013. Users had hopes that it would be in Office 2016/Office 365, but it is not. Fortunately, the same zero-cost technique that works to install it with …
I use more than 1 computer in my office for various reasons. Multiple keyboards and mice take up more than just extra space, they make working a little more complicated. Using one mouse and keyboard for all of my computers makes life easier. This co…
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question