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Word not saving changes to normal.dot file

Posted on 2007-11-21
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Last Modified: 2008-02-01
Setup: Windows XP SP2, Office Pro 2003, Trend OfficeScan; Adobe reader 7 + 8, other misc apps

Word 2003 will not save any changes to the normal.dot file. This affects all 30 PCs in the firm in various ways (logging on to both domain and local PC with full administrative privileges):

Most will allow you to make changes to the normal.dot file, which will then disappear the next time you close and re-open Word.

Some will hold the changes in the normal file but these will disappear the next time the user logs on.

Google searches suggest permissions to be the problem, so have set Word to pick up the Normal filefrom different locations, with full access/privileges.  Also have removed Adobe reader 7 and installed version 8.

Any help much appreciated!!!
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Question by:fourthgen
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Expert Comment

by:souseran
ID: 20340899
Do any of the affected PCs run regular system maintenance utility applications? If, for instance, they run something like CCleaner, Cleanup!, or others, those programs may be the culprit, as, in certain configurations, they delete any customizations to application settings, restoring the defaults.
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Author Comment

by:fourthgen
ID: 20342570
Hi souseran,

No, the only thing that comes close is the Trend OfficeScan - have tried uninstalling this but still get the same problem.
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Accepted Solution

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fourthgen earned 0 total points
ID: 20533418
Problem caused by Crescendo digital dictation / transcription software. The Speech server had distributed files required for speech recognition that were overriding any changes made to the Normal.dot file.

Deleted files CSCSP.dot and cscvrcor.dll from Speech server (running Crescendo) and all PCs to fix problem.
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LVL 26

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by:souseran
ID: 20536661
No objections. Definitely a PAQ, as I would never have thought to consider something like that. Thanks fourthgen for sharing the fix.
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Expert Comment

by:Vee_Mod
ID: 20554915
Closed, 500 points refunded.
Vee_Mod
Community Support Moderator
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