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When sending calendar entries to a mail user from global address book, they are being sent to the wrong address

Posted on 2007-11-21
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Last Modified: 2010-03-06
We are using Outlook 2007.  When one particular user is sent calendar entries they are redirected to a user that is no longer with the company.  However when mail is sent directly to that user it works fine. I have looked in the AD settings for this user and can't find any aliases or forwarding.  
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Question by:radhe2k
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10 Comments
 
LVL 6

Expert Comment

by:Neiphin
ID: 20329572
Check the delegate tab of your user. You will probably find the ex-employee name there.
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Author Comment

by:radhe2k
ID: 20329684
The delegate tab for this user has nothing there (in outlook 2007).  I couldn't find a delegate tab on the server for the users though.
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LVL 6

Expert Comment

by:Neiphin
ID: 20333579
ok, run adsiedit.msc and find the user in there. Open properties and have a look at "publicdelegates".

regards
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Author Comment

by:radhe2k
ID: 20340241
Both publicdelegates and publicdelegatesBL are empty.
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Author Comment

by:radhe2k
ID: 20361294
All mail is sent to the user properly, but all calendar entries are still being sent to an old employee.  Does anyone else have any suggestions?
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LVL 6

Expert Comment

by:Neiphin
ID: 20429318
radhe2k,

The issue is down to permissions on the calendar, simple as that. Nothing else causes this problem.

Open the mail account of the user that sends the NDR. Look in delegates and also permissions on the calendar. do you see anything suspicious. Are there valid delegates setup onthis users calendar. You may have to check the permissions in their mailaccount as well.

regards
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LVL 6

Expert Comment

by:Neiphin
ID: 20458134
Hi radhe2k,

Did any of the above answer with your question.

Please close or ask for further clafification if required. Please do not leave questions unresolved.

Regards
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Author Comment

by:radhe2k
ID: 20466847
I have looked and looked in the users local copy of outlook and can find nothing suspicious.  There are no delegates.  I'm not sure what you mean about looking in the users account... I have looked through the AD record for the user and see nothing.
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LVL 6

Accepted Solution

by:
Neiphin earned 1200 total points
ID: 20471293
Ok,

So lets get this straight,

Sending a meeting request to USER_1 results in an NDR from an ex_employee called USER_2 for example. Correct? Yes or No?

If that is the case then USER_1 must have an entry in their delegates tab with details of USER_2. If not in their delegates tab, then in their permissions on the calendar folder itself.  You may see the entry by opening USER_1 mail account (at USER_1 desk if need be) and check permissions for a suspicious entry. If you see nothing then open ADSIedit.msc and search for USER_1 and check for an attribute called "publicdelegates". Is USER_2 there as a permissioned object? Yes or No? What do you see in "publicdelegates"?

Clarify your last comment for me please,
"local copy of outlook" what do you mean by local copy?
"Looked through AD" Do you mean ADUC or ADSIedit ? ADUC will not help here.

regards
0
 

Author Comment

by:radhe2k
ID: 20493702
I couldn't find it anywhere in user1s copy of outlook.  I looked throughout the calendar options.  However I reinstalled the OS and office and that seems to have fixed the problem, so it was obviously somewhere in there.  Thanks for the help
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