Solved

When sending calendar entries to a mail user from global address book, they are being sent to the wrong address

Posted on 2007-11-21
10
259 Views
Last Modified: 2010-03-06
We are using Outlook 2007.  When one particular user is sent calendar entries they are redirected to a user that is no longer with the company.  However when mail is sent directly to that user it works fine. I have looked in the AD settings for this user and can't find any aliases or forwarding.  
0
Comment
Question by:radhe2k
  • 5
  • 5
10 Comments
 
LVL 6

Expert Comment

by:Neiphin
ID: 20329572
Check the delegate tab of your user. You will probably find the ex-employee name there.
0
 

Author Comment

by:radhe2k
ID: 20329684
The delegate tab for this user has nothing there (in outlook 2007).  I couldn't find a delegate tab on the server for the users though.
0
 
LVL 6

Expert Comment

by:Neiphin
ID: 20333579
ok, run adsiedit.msc and find the user in there. Open properties and have a look at "publicdelegates".

regards
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 

Author Comment

by:radhe2k
ID: 20340241
Both publicdelegates and publicdelegatesBL are empty.
0
 

Author Comment

by:radhe2k
ID: 20361294
All mail is sent to the user properly, but all calendar entries are still being sent to an old employee.  Does anyone else have any suggestions?
0
 
LVL 6

Expert Comment

by:Neiphin
ID: 20429318
radhe2k,

The issue is down to permissions on the calendar, simple as that. Nothing else causes this problem.

Open the mail account of the user that sends the NDR. Look in delegates and also permissions on the calendar. do you see anything suspicious. Are there valid delegates setup onthis users calendar. You may have to check the permissions in their mailaccount as well.

regards
0
 
LVL 6

Expert Comment

by:Neiphin
ID: 20458134
Hi radhe2k,

Did any of the above answer with your question.

Please close or ask for further clafification if required. Please do not leave questions unresolved.

Regards
0
 

Author Comment

by:radhe2k
ID: 20466847
I have looked and looked in the users local copy of outlook and can find nothing suspicious.  There are no delegates.  I'm not sure what you mean about looking in the users account... I have looked through the AD record for the user and see nothing.
0
 
LVL 6

Accepted Solution

by:
Neiphin earned 400 total points
ID: 20471293
Ok,

So lets get this straight,

Sending a meeting request to USER_1 results in an NDR from an ex_employee called USER_2 for example. Correct? Yes or No?

If that is the case then USER_1 must have an entry in their delegates tab with details of USER_2. If not in their delegates tab, then in their permissions on the calendar folder itself.  You may see the entry by opening USER_1 mail account (at USER_1 desk if need be) and check permissions for a suspicious entry. If you see nothing then open ADSIedit.msc and search for USER_1 and check for an attribute called "publicdelegates". Is USER_2 there as a permissioned object? Yes or No? What do you see in "publicdelegates"?

Clarify your last comment for me please,
"local copy of outlook" what do you mean by local copy?
"Looked through AD" Do you mean ADUC or ADSIedit ? ADUC will not help here.

regards
0
 

Author Comment

by:radhe2k
ID: 20493702
I couldn't find it anywhere in user1s copy of outlook.  I looked throughout the calendar options.  However I reinstalled the OS and office and that seems to have fixed the problem, so it was obviously somewhere in there.  Thanks for the help
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question