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error while logging into beatport main page

this is the only screen that comes up (below)when trying to log in to beatport but even the links dont work, im using windows xp & i have tried firefox 2.0 and windows explorer 7
 all 4 of my computers have the same problem & they are connected to the same router
it just stopped working last week
Welcome to Beatport

Beatport is the first authentic digital music store designed to service the evolution of the digital music culture, redefining how DJs and enthusiasts acquire their music. Beatport.com allows users to access the world of club music through secure, legal, hi-speed, high quality downloads in MP3, MP4 and WAV formats on a pay per download basis. With hundreds of labels and thousands of users world wide, Beatport is recognized as the leader for online, electronic dance music.
Popular Genres

    * House Music
    * Electro House
    * Minimal
    * Techno
    * Progressive House

    * Drum & Bass
    * Trance
    * Hip Hop
    * Electronica
    * Tech House

Popular Searches

    * Trentemoller
    * Booka Shade
    * Sasha
    * David Guetta
    * Eric Prydz

    * Richie Hawtin
    * DJ Tiesto
    * John Dahlback
    * Radio Slave
    * Moby

Languages

    * en-US
    * de-DE
    * fr-FR

Supported

    * PayPal
    * Visa
    * Mastercard
    * American Express
    * Switch
    * Solo
    * Paid by Cash
    * iPod Compatible

Links

    * About Us
    * Affiliate Program
    * Contact Us
    * Customer Support
    * Jobs at Beatport

    * Knowledge Base
    * Media
    * Site Tutorial
    * Technical Forums

Proud Partners

    * Native Instruments

swfobject is undefined
0
JasonYoung1978
Asked:
JasonYoung1978
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1 Solution
 
Marc ZCommented:
"swfobject is undefined" typically is a problem with the coding of the site.
 I was able to get to it, but  I did not try to Login to it.  How are you getting to beatport, from someone's link from their website or your own link?

Can you give us the link you are using?
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Marc ZCommented:
"all 4 of my computers have the same problem & they are connected to the same router"
Interesting, but again it leads towards the website. Have you tried clearing your cache or your dns cache?
Start->Run->Cmd and enter
ipconfig /flushdns

Can you get to https://www.beatport.com/en-US/html/content/home/detail/1/welcome_to_beatport
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JasonYoung1978Author Commented:
www.beatport.com is the one im using  ive cleared all the cache including dns
0
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The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

 
JasonYoung1978Author Commented:
but it did not work
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JasonYoung1978Author Commented:
can anyone give me more help on this issue please :(
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Marc ZCommented:
Sorry, had to sleep and work and holiday.

What error do you get when you try to log in?

Do you have javascript enabled?
Have you cleared your browser cache?


Most importantly, what security programs do you have installed?
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JasonYoung1978Author Commented:
error message is swfobject is undefined, java sun is enabled, avg 7 is my antivirus, i have cleared all my cache.  i have switched off my security setting,firewalls & antivirus but didnt help, i flushed my dns cache.

this is the only screen that comes up (below)when trying to log in to beatport but even the links dont work, im using windows xp & i have tried firefox 2.0 and windows explorer 7
 all 4 of my computers have the same problem & they are connected to the same router
it just stopped working last week

Welcome to Beatport

Beatport is the first authentic digital music store designed to service the evolution of the digital music culture, redefining how DJs and enthusiasts acquire their music. Beatport.com allows users to access the world of club music through secure, legal, hi-speed, high quality downloads in MP3, MP4 and WAV formats on a pay per download basis. With hundreds of labels and thousands of users world wide, Beatport is recognized as the leader for online, electronic dance music.
Popular Genres

    * House Music
    * Electro House
    * Minimal
    * Techno
    * Progressive House

    * Drum & Bass
    * Trance
    * Hip Hop
    * Electronica
    * Tech House

Popular Searches

    * Trentemoller
    * Booka Shade
    * Sasha
    * David Guetta
    * Eric Prydz

    * Richie Hawtin
    * DJ Tiesto
    * John Dahlback
    * Radio Slave
    * Moby

Languages

    * en-US
    * de-DE
    * fr-FR

Supported

    * PayPal
    * Visa
    * Mastercard
    * American Express
    * Switch
    * Solo
    * Paid by Cash
    * iPod Compatible

Links

    * About Us
    * Affiliate Program
    * Contact Us
    * Customer Support
    * Jobs at Beatport

    * Knowledge Base
    * Media
    * Site Tutorial
    * Technical Forums

Proud Partners

    * Native Instruments

swfobject is undefined
0
 
Marc ZCommented:
Who is your ISP?  Might they be blocking?

Is this your network? Or a work network?

Do you have a firewall installed?  I don't care if it is running, is it installed and what is it?
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JasonYoung1978Author Commented:
my isp is smarttelecome.ie
this is my own network
yes its installed & its windows own xp firewall :D
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JasonYoung1978Author Commented:
all 4 computers have the same problem on the same network &  when i plug my laptop into the network its also the same
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Marc ZCommented:
Let's test your flash player.
Although I believe it is a site issue or your ISP issue or your Router may be blocking something, since anything you plug into it can't view the page properly.
http://www.macromedia.com/software/flash/about/
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JasonYoung1978Author Commented:
flash is working :)  i changed my router  yesterday but was still the same
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Marc ZCommented:
I figured your flash would be working.

Did you try my above link with the https://
Also confirm that you have javascripting enabled.

What did you say your Antivirus program was?
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JasonYoung1978Author Commented:
Yea tried the links and they worked perfectly
avg is my antivirus and java is enabled.  below is part of  the script im getting on the error log on firefox.
error on line 47 col 1   swfobject is undefined

<script type="text/javascript">
                  //<![CDATA[
                  var swf = new SWFObject( "/swf/preloader.swf", "beatport_swf", "946", "692", "8", "#384C4C" );
                  swf.addVariable( "file", "/swf/beatport.swf" );
                  swf.addVariable( "configPath", "http://www.beatport.com/en-US/xml/gui/swf/configuration/1/beatport" );
                  swf.addParam( "SeamlessTabbing", "false" );
                  swf.write( "flash", "nonFlash" );
                  // ]]>
            </script>
0
 
Marc ZCommented:
I'm sorry, Jason,

I meant this link

https://www.beatport.com/en-US/html/content/home/detail/1/welcome_to_beatport

See this one is Secure, the above error you are showing me is not secure.
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JasonYoung1978Author Commented:
it still the same page coming up
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Marc ZCommented:
You mention that Java is enabled,but this is regarding javascript and Flash, so let's key in on javascript.

Confirm in IE ->Tools->Internet Options-> Security ->Custom Level and scroll down to Scripting and check these settings under Scripting
Active Scripting - Enable
Scripting of Java applets - Enable

those settings work for me with my IE settings set to Medium High security.

And in Firefox, just check Tools->Options->Content->Enable JavaScript

After that, have you checked with your ISP to see if they are having any issues?

If you are telling me that every computer you plug into this internet connection gets this error, then it  seems like it must be either the website having issues, or something between your computer and the  site, not your computer itself.
Let's try a new DNS for you. Follow the instructions here to see if it will help.
https://www.opendns.com/start?device=windows-xp  Follow the instructions, reboot and test it out.
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JasonYoung1978Author Commented:
the new dns worked :D but do i have to leave it like that  and why did it work ?
0
 
JasonYoung1978Author Commented:
i now have a new problem my dc++ is not working. error message: failed to create port mapings, setup up nat yourself
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Marc ZCommented:
The new dns worked because it didn't have a blocking action, or something stuck in it's cache.  It could also be that your older dns was down or corrupt or stuck.

But  I do not know what your dc++ is. Can you elaborate?
0
 
Marc ZCommented:
Of course, a file sharing program.  No wonder you had issues.

Have you scanned your system for malware, spyware, and viruses?
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tyler_kohlerCommented:
JasonYoung1978,
I am trying to troubleshoot the issue you were experiencing so that it will not happen again. Could you please contact me directly? Please email me directly - tyler.kohler@beatport.com

++

Beatport DIGITAL DOWNLOAD NETWORK"
Tyler Kohler - Systems Administrator
-----------------------------------------------
TEL:     1.720.932.9103
FAX:     1.720.932.9104
EMAIL:  tyler.kohler@beatport.com
Access the world of dance music"
0
 
JasonYoung1978Author Commented:
beatport were fantastic when they contacted me & very understanding
had the problem rectified within the day
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JasonYoung1978Author Commented:
thanks mtz1of4 for all your help also :)
0
 
Marc ZCommented:
Your welcome, Jason.

I'm glad I could help you get your answer.  Of course, I am confused what Tyler did to get his answer accepted as the Accepted Solution.

Care to elaborate?
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tyler_kohlerCommented:
The issue was that some of the caching DNS servers were not updating with the correct DNS entries. We made some changes on our old DNS system to force the update to our new DNS system, which has resolved the issue.

If anyone else is having issues with the Beatport site, please do not hesitate to contact our customer support services so that they can get the issue resolved.

++

Beatport DIGITAL DOWNLOAD NETWORK"
Tyler Kohler - Systems Administrator
-----------------------------------------------
TEL:     1.720.932.9103
FAX:     1.720.932.9104
EMAIL:  tyler.kohler@beatport.com
Access the world of dance music"
0
 
Marc ZCommented:
Thanks for your clarification tyler, but I was wondering why Jason chose your request for his information as an Accepted Answer to his original question.
0

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