Error opening Public folders in Exchange System Manager - error c103b405
Posted on 2007-11-21
I have a MS SBS 2003 server running SP1, with its inbuilt Exchange 2003 running at SP2. Since installing SP2 I have had problems accessing the public folder tree in ESM. I can create and access the public folders via outlook, but cannot manage them in ESM. From the top level folders tree when I try and expand it I get the error message as follows:
Could not locate the root folder. Ensure your default virtual server is running and configured correctly. If you have used the IIS lockdown tool or URL scanning tools on your server go to ms for more info.
Error Id: c103b405
Exchange System Manager
I am not running the URLScan tool, it isn't even installed, and I'm not using the lockdown tool, just the default IE restrictions for using IE on a server. I am using IE7.
I have hunted through various web sites to try and resolve, including this one. I found a previous question which was similar and followed Sembee's clue to check IIS and followed KB883380. It looked promising but it didn't help. After I get the message the right hand pane shows an empty section apart from the column headers, it does say at the top connected to <servername>
If I expand the top level server tree down the storage group into public folders I can see all the instances and I can open up the public folders tab to see the names of each folder, however when I right click an individual folder and chose properties from the menu, I get the following error
The object is no longer available. Press F5 to refresh the display, and then try again.
Pressing F5 does nothing of course.
If anyone has any suggestions I might have missed please let me know.
Thanks very much
Jon (In the UK)