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New added users can't login to OWA

Posted on 2007-11-22
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Last Modified: 2010-03-06
Hello,
I have a problem with our exchange server,
when I'm creating new user in AD and adding a mailbox,
the user can access his mail trough outlook,
but can't login to OWA, every time he gets error saying password is wrong,
but I've check it by logging in a regular pc with the enw username/password, and it's worked, only to OWA you get wrong password  error.
anyone encounter such a problem?
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Question by:bercko21
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7 Comments
 
LVL 7

Expert Comment

by:mcse2007
ID: 20333284
do you have to supply your domain name follow by user name when logging into OWA (e.g domain name\username ?
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Author Comment

by:bercko21
ID: 20333329
I've tried it, didn't help
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LVL 7

Expert Comment

by:mcse2007
ID: 20333413
try going into IIS\Default website\exchange   right click it and select browse, it should ask you to supply your domain\username and password? Do you still get the problem?

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LVL 31

Expert Comment

by:LeeDerbyshire
ID: 20334508
What is the exact error message that is displayed?  Is it '401 - Access Denied', or similar?

When they try to login, does the login box keep popping up a few times?  Or does it just appear once, and then the error message is displayed?
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Author Comment

by:bercko21
ID: 20334578
Thank you all, the problem has solved.
Apparently there were a lot of DNS errors in both domain controllers we have.
I can't tell what was done because I not the one who fixed it, what manually arranging the DNS records solved the problem.

Thanks again everyone!  
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