HP 6983 Install problem

Posted on 2007-11-22
Last Modified: 2013-12-15
Is there a way to force an HP Deskjet Network Printer installation to proceed.

this is because i am pretty sure that the printer and the computer on the network is properly configured but for some reason the installation just keep on repeating.

I tried both ways, install from the original CD and install from Drivers located on my HDD.

the final install process i can reach is the point where i have to confirm that the printer found by the installation wizard is the printer i want to install. upon confirming that it is what i want to install, the wizard(not deserved to be called as) will go back to the point where it will search for network printer. it will find the printer that i want to install and ask me to confirm. I confirmed it, and the installation went back again searching for printer.

this process repeat endlessly.

the PC is connected to a wireless router via cable. the printer is connected to the router thru wireless

I tried both ways, installing it via wireless and wired network. same thing happen. My PC is connected directly on the Router where the printer is also directly connected.

any suggestion?
Question by:antontolentino
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Accepted Solution

partymarty84 earned 500 total points
ID: 20333803
For the first steps, can you let us know OS your running (XP/Vista?)
What model is your router (in case there is a known bug)

Also try downloading the newest driver from the HP website.


Author Comment

ID: 20334288
Router: Belkin Wireless54G
HP said I have the latest Driver.

i dont think this is the problem because i am installing the 3rd PC Other installation is successful. the only difference of this PC (that has a problem), this PC is connected to the router thru cable. the other 2 PC is connected via wireless.

Author Comment

ID: 20334293
what i meant from my previous post is.. i don't think it is a router problem...
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Expert Comment

ID: 20334302
What is the OS for the other two PC's?

Author Comment

ID: 20342462
same as others. all are in WinXp SP2

Author Comment

ID: 20395672
I just use cable.

i manage to install using cable.

i will leave the points awarding to the moderator

Author Comment

ID: 20395688
ooppss.. sorry.. i mean wireless.. i installed a wireless card then install the printer. all went well.

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