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HP 6983 Install problem

Posted on 2007-11-22
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Last Modified: 2013-12-15
Is there a way to force an HP Deskjet Network Printer installation to proceed.

this is because i am pretty sure that the printer and the computer on the network is properly configured but for some reason the installation just keep on repeating.

I tried both ways, install from the original CD and install from Drivers located on my HDD.

the final install process i can reach is the point where i have to confirm that the printer found by the installation wizard is the printer i want to install. upon confirming that it is what i want to install, the wizard(not deserved to be called as) will go back to the point where it will search for network printer. it will find the printer that i want to install and ask me to confirm. I confirmed it, and the installation went back again searching for printer.

this process repeat endlessly.

the PC is connected to a wireless router via cable. the printer is connected to the router thru wireless

I tried both ways, installing it via wireless and wired network. same thing happen. My PC is connected directly on the Router where the printer is also directly connected.

any suggestion?
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Question by:antontolentino
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7 Comments
 
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Accepted Solution

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partymarty84 earned 1500 total points
ID: 20333803
For the first steps, can you let us know OS your running (XP/Vista?)
What model is your router (in case there is a known bug)

Also try downloading the newest driver from the HP website.

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Author Comment

by:antontolentino
ID: 20334288
OS: XP SP2
Router: Belkin Wireless54G
HP said I have the latest Driver.

i dont think this is the problem because i am installing the 3rd PC Other installation is successful. the only difference of this PC (that has a problem), this PC is connected to the router thru cable. the other 2 PC is connected via wireless.
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by:antontolentino
ID: 20334293
what i meant from my previous post is.. i don't think it is a router problem...
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Expert Comment

by:partymarty84
ID: 20334302
What is the OS for the other two PC's?
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Author Comment

by:antontolentino
ID: 20342462
same as others. all are in WinXp SP2
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Author Comment

by:antontolentino
ID: 20395672
I just use cable.

i manage to install using cable.

i will leave the points awarding to the moderator
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Author Comment

by:antontolentino
ID: 20395688
ooppss.. sorry.. i mean wireless.. i installed a wireless card then install the printer. all went well.
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