Solved

Able to connect via IP address but not via domain name

Posted on 2007-11-22
3
1,267 Views
Last Modified: 2008-02-01
Hi all,

I have a client who has had no problem accessing their domain/webmail/regular email using the same original hosting account config. supplied to them over 12 months ago.

Approximately one week back I received a panic stricken support request...

"Help! I cannot access my domain or email. All I see is 'Server not found'. I can access all other domains and have no problem with my other email accounts. Is the server on which I am hosted down? I have tried to call my ISP support but they cannot help me as they do not support Mac clients"

I have walked through a few different solutions with this client and the only solution that sticks is for them to use the server IP address as opposed to their own domain.

I have attempted to recreate the problem via three totally separate networks and have been unsuccessful and have experienced no problem what-so-ever.

The server is a shared hosting server which I have assured this particular client that if it were a server side issue then all domains on that server would be affected.

I am certain that the client ISP is at fault but I am stumped as to what what it could be.

Any ideas, anyone?

Thank in advance,

Rob
0
Comment
Question by:rgoggins
3 Comments
 
LVL 4

Accepted Solution

by:
Dozer42 earned 500 total points
ID: 20336923
Sounds like the DNS record is pooched at the ISP. Start banging heads there until you get to a higher tier of tech support where someone who knows their DNS setup well can go in and check the resolver cache files, named.conf files, and the actual DNS record.

Have them recreate it from scratch if necessary.

Also of course check to make sure the domain name isn' t expired (I'm sure it's not, but never skip over the obvious).

I ran an ISP for 11 years, so I know how DNS glitches like this can happen.
0
 
LVL 1

Author Comment

by:rgoggins
ID: 20336945
Thanks Dozer42.
I'll let you know what response I get from my client.

Cheers,

Rob
0
 
LVL 53

Expert Comment

by:strung
ID: 20338968
Try flushing the DNS cache on the Mac by opening terminal.app (found in the \applications\utility folder) and typing:

sudo lookupd -flushcache

followed by return.
0

Featured Post

Save on storage to protect fatherhood memories

You're the dad who has everything. This Father's Day, make sure your family memories are protected. My Passport Ultra has automatic backup and password protection to keep your cherished photos and videos safe. With up to 3TB, you have plenty of room to hold the adventures ahead.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
What is my Mac's network share name? 2 62
Server 2012 R2 DHCP 6 45
Windows 2012 R2 DHCP Policies 10 74
Problem with configuring nic with powershell 5 60
Short answer to this question: there is no effective WiFi manager in iOS devices as seen in Windows WiFi or Macbook OSx WiFi management, but this article will try and provide some amicable solutions to better suite your needs.
In this article we will discuss some EI Capitan Mail app issues and provide some manual process to resolve them.
Along with being a a promotional video for my three-day Annielytics Dashboard Seminor, this Micro Tutorial is an intro to Google Analytics API data.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now