Able to connect via IP address but not via domain name
Posted on 2007-11-22
I have a client who has had no problem accessing their domain/webmail/regular email using the same original hosting account config. supplied to them over 12 months ago.
Approximately one week back I received a panic stricken support request...
"Help! I cannot access my domain or email. All I see is 'Server not found'. I can access all other domains and have no problem with my other email accounts. Is the server on which I am hosted down? I have tried to call my ISP support but they cannot help me as they do not support Mac clients"
I have walked through a few different solutions with this client and the only solution that sticks is for them to use the server IP address as opposed to their own domain.
I have attempted to recreate the problem via three totally separate networks and have been unsuccessful and have experienced no problem what-so-ever.
The server is a shared hosting server which I have assured this particular client that if it were a server side issue then all domains on that server would be affected.
I am certain that the client ISP is at fault but I am stumped as to what what it could be.
Any ideas, anyone?
Thank in advance,