Items in sent folder not visible or retrievable
On a clients computer, they are using the latest version of Thunderbird. The items that the client sends are not showing up in the 'sent' folder. Under the properties of the local folder, In the subsection; copies and folders, There is a checkmark in the 'Place a copy in' option and the selection for where to save it is "Sent" folder on local folders. This installation is completely local to this machine.
If I send a message, there is no indication that it has saved the message.
If I right click the 'sent' folder and do a search, it will find the message in the search box. If I use the search box to open the message, the message is blank. That's true for any message found in the search box.
I have rebuilt the index on that folder and it gave no error messages while rebuilding.
I'm out of ideas. Any help with this would be appreciated.
Regards,
Bill
If I send a message, there is no indication that it has saved the message.
If I right click the 'sent' folder and do a search, it will find the message in the search box. If I use the search box to open the message, the message is blank. That's true for any message found in the search box.
I have rebuilt the index on that folder and it gave no error messages while rebuilding.
I'm out of ideas. Any help with this would be appreciated.
Regards,
Bill
Hello w_marquardt,
Check if you are seeing a filtered view. In Thunderbird, highlight Sent foder in left menu. Go to View > Folders. Make sure "All" is selected.
Hope this helps!
war1
Check if you are seeing a filtered view. In Thunderbird, highlight Sent foder in left menu. Go to View > Folders. Make sure "All" is selected.
Hope this helps!
war1
ASKER
I'll check that out. Thanks!
Bill
Bill
ASKER CERTIFIED SOLUTION
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ASKER
Right, only Local folders with no extra accounts. I'll be going over today so we know whether this works shortly.
Thanks,
Bill
Thanks,
Bill
ASKER
Bingo! It was the View -> Threads -> All. It was actually set to View / Unread. Switched it back and everything was fine.
Thanks much for the assist.
Regards,
Bill
Thanks much for the assist.
Regards,
Bill
Bill, thanks and glad it's working.
Can I make one quick suggestion, though?
War1 was right on when he mentioned "filtered view", he was just mistaken on what was being filtered. If this were my question, I would consider doing a split between us, seeing as how he pointed us in the general direction but I aimed the gun and hollered "Fire".
If you are interested, you can see this FAQ about splitting points and reopening questions.
https://www.experts-exchange.com/help.jsp#hi69
and
https://www.experts-exchange.com/help.jsp#hi17
If not, at least consider it in the future. We are all here to help.
Thanks again.
Marc
Can I make one quick suggestion, though?
War1 was right on when he mentioned "filtered view", he was just mistaken on what was being filtered. If this were my question, I would consider doing a split between us, seeing as how he pointed us in the general direction but I aimed the gun and hollered "Fire".
If you are interested, you can see this FAQ about splitting points and reopening questions.
https://www.experts-exchange.com/help.jsp#hi69
and
https://www.experts-exchange.com/help.jsp#hi17
If not, at least consider it in the future. We are all here to help.
Thanks again.
Marc
ASKER
Thought this might be a helpful piece of information.
Bill