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On an Oracle Demantra demo installation, the JVM crashes as soon as you log in.

Posted on 2007-11-23
Medium Priority
Last Modified: 2013-12-19
The database, and appserver come up fine.  As soon as you hit enter after logging in from the browsr based login page, JVM crashes, Internet explorer goes with it, and it leaves a text file on the desktop:

# An unexpected error has been detected by HotSpot Virtual Machine:
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d3320ec, pid=3112, tid=4020
# Java VM: Java HotSpot(TM) Client VM (1.4.2_10-b03 mixed mode)
# Problematic frame:
# C  [jpiexp32.dll+0x20ec]

---------------  T H R E A D  ---------------

Current thread (0x030295d8):  JavaThread "main" [_thread_in_native, id=4020]

siginfo: ExceptionCode=0xc0000005, reading address 0x7477613b

EAX=0x7477612f, EBX=0x07dce240, ECX=0x00000035, EDX=0x6d33cc18
ESP=0x018df4d0, EBP=0x018df4e4, ESI=0x7c809bc5, EDI=0x07dce29c
EIP=0x6d3320ec, EFLAGS=0x00010202

Top of Stack: (sp=0x018df4d0)
0x018df4d0:   07dce29c 07dce240 018df55c 00000001
0x018df4e0:   07dbee1c 018df50c 6d3361d9 00000433
0x018df4f0:   00000000 07dce240 018df508 00000000
0x018df500:   07dbee1c 07dce29c 00000001 018df554
0x018df510:   6d338f58 005601fe 00000433 07dce29c
0x018df520:   07dce240 018df55c 00000000 018df5bc
0x018df530:   07dbee24 00000000 005601fe 00000433
0x018df540:   07dce29c 07dce240 00000000 00000000

Instructions: (pc=0x6d3320ec)
0x6d3320dc:   0c ff 73 1c ff 35 78 03 34 6d ff d6 8b 07 53 57
0x6d3320ec:   ff 50 0c ff 75 0c ff 35 78 03 34 6d ff d6 5e 5b

Stack: [0x017e0000,0x018e0000),  sp=0x018df4d0,  free space=1021k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C  [jpiexp32.dll+0x20ec]
C  [jpiexp32.dll+0x61d9]
C  [jpiexp32.dll+0x8f58]
C  [USER32.dll+0x8734]
C  [USER32.dll+0x8816]
C  [USER32.dll+0x89cd]
C  [USER32.dll+0x96c7]
C  [jpiexp32.dll+0xa270]
j  sun.plugin.services.WPlatformService.waitEvent(II)V+0
j  sun.plugin.viewer.frame.IExplorerEmbeddedFrame.destroy()V+51
v  ~StubRoutines::call_stub
V  [jvm.dll+0x71d74]
V  [jvm.dll+0xabc2f]
V  [jvm.dll+0x71c81]
V  [jvm.dll+0x755d0]
V  [jvm.dll+0x76aff]
C  [jpiexp32.dll+0x3e86]
C  [jpiexp32.dll+0x4ccf]
C  [jpiexp32.dll+0x24c6]
C  [jpiexp32.dll+0x2548]
C  [jpiexp32.dll+0x7460]
C  [mshtml.dll+0x1e286b]
C  [mshtml.dll+0x1e2e64]
C  [mshtml.dll+0xe6293]
C  [mshtml.dll+0x94664]
C  [mshtml.dll+0x1833d8]
C  [mshtml.dll+0x183337]
C  [mshtml.dll+0x143f66]
C  [mshtml.dll+0x12882d]
C  [mshtml.dll+0x138683]
C  [mshtml.dll+0x1386ba]
C  [mshtml.dll+0x1385c0]
C  [mshtml.dll+0x3bb89]
C  [mshtml.dll+0x3bb0a]
C  [mshtml.dll+0x3c183]
C  [mshtml.dll+0x3c0f0]
C  [mshtml.dll+0x9f22f]
C  [mshtml.dll+0xb79ea]
C  [mshtml.dll+0xb1492]
C  [USER32.dll+0x8734]
C  [USER32.dll+0x8816]
C  [USER32.dll+0x89cd]
C  [USER32.dll+0x8a10]
C  [IEFRAME.dll+0x9e65b]
C  [kernel32.dll+0xb683]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j  sun.plugin.services.WPlatformService.waitEvent(II)V+0
j  sun.plugin.viewer.frame.IExplorerEmbeddedFrame.destroy()V+51
v  ~StubRoutines::call_stub

---------------  P R O C E S S  ---------------

Java Threads: ( => current thread )
  0x07dcc690 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=3776]
  0x07dcb420 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=3768]
  0x07dbef48 JavaThread "Cache Cleanup Thread" [_thread_blocked, id=3892]
  0x07dbfb88 JavaThread "Main Console Writer" [_thread_blocked, id=248]
  0x07da1868 JavaThread "AWT-Windows" daemon [_thread_in_native, id=508]
  0x07da1590 JavaThread "AWT-Shutdown" [_thread_blocked, id=3996]
  0x030258f0 JavaThread "CompilerThread0" daemon [_thread_blocked, id=2440]
  0x03024c80 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=3804]
  0x03011da8 JavaThread "Finalizer" daemon [_thread_blocked, id=2532]
  0x030aea10 JavaThread "Reference Handler" daemon [_thread_blocked, id=3940]
=>0x030295d8 JavaThread "main" [_thread_in_native, id=4020]

Other Threads:
  0x008ceac0 VMThread [id=2884]
  0x03005188 WatcherThread [id=3236]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

 def new generation   total 576K, used 476K [0x10060000, 0x10100000, 0x10540000)
  eden space 512K,  80% used [0x10060000, 0x100c74a8, 0x100e0000)
  from space 64K,  99% used [0x100f0000, 0x100fff48, 0x10100000)
  to   space 64K,   0% used [0x100e0000, 0x100e0000, 0x100f0000)
 tenured generation   total 2492K, used 1667K [0x10540000, 0x107af000, 0x14060000)
   the space 2492K,  66% used [0x10540000, 0x106e0ff8, 0x106e1000, 0x107af000)
 compacting perm gen  total 4096K, used 3570K [0x14060000, 0x14460000, 0x18060000)
   the space 4096K,  87% used [0x14060000, 0x143dc848, 0x143dca00, 0x14460000)

Dynamic libraries:
0x00400000 - 0x0049b000       C:\Program Files\Internet Explorer\IEXPLORE.EXE
0x7c900000 - 0x7c9b0000       C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f5000       C:\WINDOWS\system32\kernel32.dll
0x77dd0000 - 0x77e6b000       C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f01000       C:\WINDOWS\system32\RPCRT4.dll
0x77f10000 - 0x77f57000       C:\WINDOWS\system32\GDI32.dll
0x7e410000 - 0x7e4a0000       C:\WINDOWS\system32\USER32.dll
0x77c10000 - 0x77c68000       C:\WINDOWS\system32\msvcrt.dll
0x77f60000 - 0x77fd6000       C:\WINDOWS\system32\SHLWAPI.dll
0x7c9c0000 - 0x7d1d7000       C:\WINDOWS\system32\SHELL32.dll
0x774e0000 - 0x7761d000       C:\WINDOWS\system32\ole32.dll
0x42cf0000 - 0x42e14000       C:\WINDOWS\system32\urlmon.dll
0x77120000 - 0x771ab000       C:\WINDOWS\system32\OLEAUT32.dll
0x42990000 - 0x429d5000       C:\WINDOWS\system32\iertutil.dll
0x77c00000 - 0x77c08000       C:\WINDOWS\system32\VERSION.dll
0x76390000 - 0x763ad000       C:\WINDOWS\system32\IMM32.DLL
0x773d0000 - 0x774d3000       C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
0x5d090000 - 0x5d12a000       C:\WINDOWS\system32\comctl32.dll
0x42ef0000 - 0x434bb000       C:\WINDOWS\system32\IEFRAME.dll
0x76bf0000 - 0x76bfb000       C:\WINDOWS\system32\PSAPI.DLL
0x5ad70000 - 0x5ada8000       C:\WINDOWS\system32\UxTheme.dll
0x74720000 - 0x7476b000       C:\WINDOWS\system32\MSCTF.dll
0x20000000 - 0x202c5000       C:\WINDOWS\system32\xpsp2res.dll
0x755c0000 - 0x755ee000       C:\WINDOWS\system32\msctfime.ime
0x5dff0000 - 0x5e01f000       C:\WINDOWS\system32\IEUI.dll
0x76380000 - 0x76385000       C:\WINDOWS\system32\MSIMG32.dll
0x4ec50000 - 0x4edf3000       C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.2180_x-ww_522f9f82\gdiplus.dll
0x47060000 - 0x47081000       C:\WINDOWS\system32\xmllite.dll
0x77b40000 - 0x77b62000       C:\WINDOWS\system32\apphelp.dll
0x76fd0000 - 0x7704f000       C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000       C:\WINDOWS\system32\COMRes.dll
0x746f0000 - 0x7471a000       C:\WINDOWS\System32\msimtf.dll
0x77fe0000 - 0x77ff1000       C:\WINDOWS\system32\Secur32.dll
0x605d0000 - 0x605d9000       C:\WINDOWS\system32\mslbui.dll
0x77a20000 - 0x77a74000       C:\WINDOWS\System32\cscui.dll
0x76600000 - 0x7661d000       C:\WINDOWS\System32\CSCDLL.dll
0x77920000 - 0x77a13000       C:\WINDOWS\system32\SETUPAPI.dll
0x325c0000 - 0x325d2000       C:\Program Files\Microsoft Office\OFFICE11\msohev.dll
0x5c2c0000 - 0x5c300000       C:\WINDOWS\ime\sptip.dll
0x74c80000 - 0x74cac000       C:\WINDOWS\system32\OLEACC.dll
0x76080000 - 0x760e5000       C:\WINDOWS\system32\MSVCP60.dll
0x01360000 - 0x01371000       C:\WINDOWS\IME\SPGRMR.DLL
0x7d1e0000 - 0x7d49e000       C:\WINDOWS\system32\msi.dll
0x10000000 - 0x1005b000       C:\Program Files\Common Files\Microsoft Shared\INK\SKCHUI.DLL
0x61930000 - 0x6197a000       C:\Program Files\Internet Explorer\ieproxy.dll
0x42c10000 - 0x42cdf000       C:\WINDOWS\system32\WININET.dll
0x014c0000 - 0x014c9000       C:\WINDOWS\system32\Normaliz.dll
0x75cf0000 - 0x75d81000       C:\WINDOWS\system32\MLANG.dll
0x71ab0000 - 0x71ac7000       C:\WINDOWS\system32\ws2_32.dll
0x71aa0000 - 0x71aa8000       C:\WINDOWS\system32\WS2HELP.dll
0x02480000 - 0x02490000       C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
0x78130000 - 0x781cb000       C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.163_x-ww_681e29fb\MSVCR80.dll
0x02520000 - 0x026e0000       C:\PROGRA~1\Neopets\Toolbar\Toolbar.dll
0x763b0000 - 0x763f9000       C:\WINDOWS\system32\comdlg32.dll
0x5edd0000 - 0x5ede7000       C:\WINDOWS\system32\olepro32.dll
0x76780000 - 0x76789000       C:\WINDOWS\system32\SHFolder.dll
0x76b40000 - 0x76b6d000       C:\WINDOWS\system32\winmm.dll
0x71ad0000 - 0x71ad9000       C:\WINDOWS\system32\wsock32.dll
0x6bd00000 - 0x6bd0d000       C:\WINDOWS\system32\SYNCOR11.DLL
0x75e90000 - 0x75f40000       C:\WINDOWS\system32\SXS.DLL
0x71d40000 - 0x71d5c000       C:\WINDOWS\system32\actxprxy.dll
0x71a50000 - 0x71a8f000       C:\WINDOWS\system32\mswsock.dll
0x662b0000 - 0x66308000       C:\WINDOWS\system32\hnetcfg.dll
0x71a90000 - 0x71a98000       C:\WINDOWS\System32\wshtcpip.dll
0x76ee0000 - 0x76f1c000       C:\WINDOWS\system32\RASAPI32.dll
0x76e90000 - 0x76ea2000       C:\WINDOWS\system32\rasman.dll
0x5b860000 - 0x5b8b4000       C:\WINDOWS\system32\NETAPI32.dll
0x76eb0000 - 0x76edf000       C:\WINDOWS\system32\TAPI32.dll
0x76e80000 - 0x76e8e000       C:\WINDOWS\system32\rtutils.dll
0x769c0000 - 0x76a73000       C:\WINDOWS\system32\USERENV.dll
0x77c70000 - 0x77c93000       C:\WINDOWS\system32\msv1_0.dll
0x76d60000 - 0x76d79000       C:\WINDOWS\system32\iphlpapi.dll
0x0ffd0000 - 0x0fff8000       C:\WINDOWS\system32\rsaenh.dll
0x722b0000 - 0x722b5000       C:\WINDOWS\system32\sensapi.dll
0x76fc0000 - 0x76fc6000       C:\WINDOWS\system32\rasadhlp.dll
0x76f20000 - 0x76f47000       C:\WINDOWS\system32\DNSAPI.dll
0x76fb0000 - 0x76fb8000       C:\WINDOWS\System32\winrnr.dll
0x76f60000 - 0x76f8c000       C:\WINDOWS\system32\WLDAP32.dll
0x5e0c0000 - 0x5e0cd000       C:\WINDOWS\system32\pstorec.dll
0x76b20000 - 0x76b31000       C:\WINDOWS\system32\ATL.DLL
0x435d0000 - 0x43941000       C:\WINDOWS\system32\mshtml.dll
0x746c0000 - 0x746e9000       C:\WINDOWS\system32\msls31.dll
0x76c30000 - 0x76c5e000       C:\WINDOWS\system32\WINTRUST.dll
0x77a80000 - 0x77b14000       C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 - 0x77b32000       C:\WINDOWS\system32\MSASN1.dll
0x76c90000 - 0x76cb8000       C:\WINDOWS\system32\IMAGEHLP.dll
0x72d20000 - 0x72d29000       C:\WINDOWS\system32\wdmaud.drv
0x72d10000 - 0x72d18000       C:\WINDOWS\system32\msacm32.drv
0x77be0000 - 0x77bf5000       C:\WINDOWS\system32\MSACM32.dll
0x77bd0000 - 0x77bd7000       C:\WINDOWS\system32\midimap.dll
0x63380000 - 0x633f8000       C:\WINDOWS\System32\Jscript.dll
0x74d90000 - 0x74dfb000       C:\WINDOWS\system32\USP10.dll
0x42b90000 - 0x42c07000       C:\WINDOWS\system32\mshtmled.dll
0x42aa0000 - 0x42b12000       C:\WINDOWS\system32\msfeeds.dll
0x74980000 - 0x74a93000       C:\WINDOWS\system32\msxml3.dll
0x6d460000 - 0x6d470000       C:\Program Files\Java\j2re1.4.2_10\bin\npjpi142_10.dll
0x6d330000 - 0x6d348000       C:\Program Files\Java\j2re1.4.2_10\bin\jpiexp32.dll
0x6d3a0000 - 0x6d3b8000       C:\Program Files\Java\j2re1.4.2_10\bin\jpishare.dll
0x08000000 - 0x0813e000       C:\PROGRA~1\Java\J2RE14~1.2_1\bin\client\jvm.dll
0x02d20000 - 0x02d27000       C:\PROGRA~1\Java\J2RE14~1.2_1\bin\hpi.dll
0x02d90000 - 0x02d9e000       C:\PROGRA~1\Java\J2RE14~1.2_1\bin\verify.dll
0x02da0000 - 0x02db9000       C:\PROGRA~1\Java\J2RE14~1.2_1\bin\java.dll
0x02dc0000 - 0x02dce000       C:\PROGRA~1\Java\J2RE14~1.2_1\bin\zip.dll
0x08140000 - 0x08253000       C:\Program Files\Java\j2re1.4.2_10\bin\awt.dll
0x73000000 - 0x73026000       C:\WINDOWS\system32\WINSPOOL.DRV
0x04e50000 - 0x04ea1000       C:\Program Files\Java\j2re1.4.2_10\bin\fontmanager.dll
0x73760000 - 0x737a9000       C:\WINDOWS\system32\ddraw.dll
0x73bc0000 - 0x73bc6000       C:\WINDOWS\system32\DCIMAN32.dll
0x73940000 - 0x73a10000       C:\WINDOWS\system32\D3DIM700.DLL
0x6d310000 - 0x6d324000       C:\Program Files\Java\j2re1.4.2_10\bin\jpicom32.dll
0x6d480000 - 0x6d49d000       C:\Program Files\Java\j2re1.4.2_10\bin\RegUtils.dll

VM Arguments:
jvm_args: -Xbootclasspath/a:C:\PROGRA~1\Java\J2RE14~1.2_1\lib\plugin.jar -Xmx64m -Djavaplugin.maxHeapSize=64m -Xverify:remote -Djavaplugin.version=1.4.2_10 -Djavaplugin.nodotversion=142_10 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\J2RE14~1.2_1 -Djava.protocol.handler.pkgs=sun.plugin.net.protocol -Djavaplugin.vm.options=-Djava.class.path=C:\PROGRA~1\Java\J2RE14~1.2_1\classes -Xbootclasspath/a:C:\PROGRA~1\Java\J2RE14~1.2_1\lib\plugin.jar -Xmx64m -Djavaplugin.maxHeapSize=64m -Xverify:remote -Djavaplugin.version=1.4.2_10 -Djavaplugin.nodotversion=142_10 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\J2RE14~1.2_1 -Djava.protocol.handler.pkgs=sun.plugin.net.protocol  vfprintf
java_command: <unknown>
Launcher Type: generic

Environment Variables:
CLASSPATH=.;C:\Program Files\Java\jre1.5.0_06\lib\ext\QTJava.zip
PATH=C:\PROGRA~1\Java\J2RE14~1.2_1\bin;D:\oracle\ora92\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Common Files\Adaptec Shared\System;C:\PROGRA~1\CA\Common\SCANEN~1;C:\PROGRA~1\CA\eTrust\INOCUL~1;C:\Program Files\Common Files\Ulead Systems\MPEG;C:\Program Files\ATI Technologies\ATI.ACE\;C:\Program Files\QuickTime\QTSystem\;D:\Demantra\Demand Planner\Desktop;D:\Demantra\Demand Planner\Analytical Engines\bin;D:\Demantra\Demand Planner\Security Management;;.
PROCESSOR_IDENTIFIER=x86 Family 15 Model 2 Stepping 7, GenuineIntel

---------------  S Y S T E M  ---------------

OS: Windows XP Build 2600 Service Pack 2

CPU:total 1 family 15, cmov, cx8, fxsr, mmx, sse, sse2

Memory: 4k page, physical 2096608k(1264744k free), swap 2729764k(2044824k free)

vm_info: Java HotSpot(TM) Client VM (1.4.2_10-b03) for windows-x86, built on Oct 10 2005 14:53:46 by "java_re" with MS VC++ 6.0

I've tried loading and reloading different versions of JRE, but the software is supposed to require 1.4.2_10 which is what I am using when this error occurs.  Can anyone help?

Thanks very much.
Question by:Clouttit
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Expert Comment

ID: 20349206
Turn out the default and all other firewalls.

Author Comment

ID: 20350137
It turns out the problem was related to a bad Internet Explorer (either a patch or something that a 3rd party installation did to it.)  When I installed the entire software stack on a freshly installed OS, with a new and upadated IE, everything worked perfectly.
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