I am helping someone with a PC running XP Home with a cable modem connection. I am unable to resolve DNS for most websites, like www.mozilla.org
among others. However, I can resolve DNS and view webpages for www.msn.com
The cable company asked that I remove my old Norton product, which had to be accomplished with the Norton Removal Tool.
It also has SpywareBlaster installed, but it hasn't been updated EVER. I tried to disable the product but that didn't help.
I attempted a tracert to www.google.com
, which only had a few instances of packet loss (*) but the operation completed successfully.
A ping request to www.mozilla.org
yields an error message about "could not find host" and to "check name and try again."
Any assistance that can be provided will be greatly appreciated.