Go Premium for a chance to win a PS4. Enter to Win


Emails disappearing when they come into the email box in Office Outlook 2007

Posted on 2007-11-23
Medium Priority
Last Modified: 2012-05-05
Hello everyone:

I have been using Office 2007 and Windows XP Pro for a couple of weeks now on this new laptop.

For the last few days in Outlook, whenever an email comes in, it does not show up in the Inbox.  Not sure where it goes.  I hear the Microsoft chime when it comes in AND I see the unread counter go up by one in the folder list on the left but if I look for the message in the Inbox I cannot see it anywhere.

If I re-boot the machine next morning, the message shows up like it is suppossed to in the Inbox.

I do not have any rules or priorities nor am I running Exchange.

Any ideas as to what is going on here?


Question by:driven13
  • 3
  • 2
  • 2

Accepted Solution

mikemsd earned 1000 total points
ID: 20341649
In Outlook go to:

View Menu -> Current View -> Customize Current View

Hit Reset Current View and then hit Ok

See if that makes any difference.

Expert Comment

ID: 20341650
Sorry, do that while you are clicked onto the Inbox

Author Comment

ID: 20341693
Hello mikemsd:

Thanx for your response.

I tried what you suggested but the problem still persists.

Anyone else??

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.


Assisted Solution

kamleshgwalani earned 1000 total points
ID: 20342428
Does that email goes to SPAM or JUNK box?
Are you using POP3 like hotmail or yahoo etc
Do u have more mailbox setup along with that
Could you also check the following :
Go to Email Accounts from Outlook > Tools > Mail Setup Tab > Email Accounts > View or Change existing emails accounts. In that box you will see one option " Deliver new emails to the following locatoin", could you verify is the same mailbox you wish to deliver it?


Author Comment

ID: 20342930
No, it does not go to SPAM or JUNK box.  It simply "disappears".

Yes, it is a POP3 account.

It is the only mailbox on the laptop.

Yes, it is the same mailbox where messages are to bo delivered.

Expert Comment

ID: 20343029
Have you attempted to run Microsoft Office Diagnostics by going to:

Help -> Office Diagnostics

That may help if there is a corrupted file somewhere.

Expert Comment

ID: 20344814
Thanks, but what was exact solution

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
With so many activities to perform, Exchange administrators are always busy in organizations. If everything, including Exchange Servers, Outlook clients, and Office 365 accounts work without any issues, they can sit and relax. But unfortunately, it…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

782 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question