Emails disappearing when they come into the email box in Office Outlook 2007

Posted on 2007-11-23
Last Modified: 2012-05-05
Hello everyone:

I have been using Office 2007 and Windows XP Pro for a couple of weeks now on this new laptop.

For the last few days in Outlook, whenever an email comes in, it does not show up in the Inbox.  Not sure where it goes.  I hear the Microsoft chime when it comes in AND I see the unread counter go up by one in the folder list on the left but if I look for the message in the Inbox I cannot see it anywhere.

If I re-boot the machine next morning, the message shows up like it is suppossed to in the Inbox.

I do not have any rules or priorities nor am I running Exchange.

Any ideas as to what is going on here?


Question by:driven13
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2

Accepted Solution

mikemsd earned 250 total points
ID: 20341649
In Outlook go to:

View Menu -> Current View -> Customize Current View

Hit Reset Current View and then hit Ok

See if that makes any difference.

Expert Comment

ID: 20341650
Sorry, do that while you are clicked onto the Inbox

Author Comment

ID: 20341693
Hello mikemsd:

Thanx for your response.

I tried what you suggested but the problem still persists.

Anyone else??

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!


Assisted Solution

kamleshgwalani earned 250 total points
ID: 20342428
Does that email goes to SPAM or JUNK box?
Are you using POP3 like hotmail or yahoo etc
Do u have more mailbox setup along with that
Could you also check the following :
Go to Email Accounts from Outlook > Tools > Mail Setup Tab > Email Accounts > View or Change existing emails accounts. In that box you will see one option " Deliver new emails to the following locatoin", could you verify is the same mailbox you wish to deliver it?


Author Comment

ID: 20342930
No, it does not go to SPAM or JUNK box.  It simply "disappears".

Yes, it is a POP3 account.

It is the only mailbox on the laptop.

Yes, it is the same mailbox where messages are to bo delivered.

Expert Comment

ID: 20343029
Have you attempted to run Microsoft Office Diagnostics by going to:

Help -> Office Diagnostics

That may help if there is a corrupted file somewhere.

Expert Comment

ID: 20344814
Thanks, but what was exact solution

Featured Post

Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit If you want to manage em…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question