Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1806
  • Last Modified:

Remote Assistance - "Current Settings prevent assistance...."

Hi,
this is a continuation of the question here -

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_22933207.html

if someone can answer this, they can get points from both questions.
0
chrismarx
Asked:
chrismarx
  • 7
  • 3
  • 2
  • +2
1 Solution
 
Alan Huseyin KayahanCommented:
  Hi chrismarx
       Lets make a fresh start.  
         *You want to send an invitation but you get "Your current system settings prevent you from sending an invitation" correct?
         *Is this computer in a domain? Affected by any GPO?
         *Is currently logged on user a member of Administrators group of local computer?
         *Is "Remote Assistance" enabled in My Compuer properties>Remote ?
          If the computer is in a domain, apply the following GPO change on the GPO of OU which has your currently logged on user. If the computer is not in a domain, simply Start>run>gpedit.msc

        Computer Configuration>Administrative Templates>System>Remote Assitance
        *In right-pane, double-click "Offer remote assistance" and set it to enabled.
        *In drop-down box choose "Allow helpers to remotely control the computer"
        *Click show next to helpers, click add, then enter the currently logged on username

Apply, then run gpupdate /force. Computer reboot may be needed for GPO take effect

Regards
0
 
JSoupCommented:
LogMeIn Free   http://www.pcworld.com/downloads/file/fid,24507-order,1-page,1-c,alldownloads/description.html
What is LogMeIn and why do I need it?

LogMeIn lets you access your Windows PC from anywhere in the world. All you need is a computer connected to the Internet. You see your Target PC's full desktop and control everything on it—applications, network files, email, printing—without the hassle of further downloads or installations. You can even share files that are too large for email. There's no need to lug around a laptop, because LogMeIn lets you access your PC from an internet cafe, an airport, or a hotel business center. You can even print documents you've accessed remotely.
Why do we offer LogMeIn Free? Because we can.
https://secure.logmein.com/welcome/get_logmein_free/why_is_it_free.asp
0
 
jax79sgCommented:
It seems that most of the obvious settings have been tried and tested to no avail.
I have a couple of possibilities, you may want to try it out.

The previous administrator may have 'hardened' your server in some manner which causes this. Try to grab hold of him/her to verify if possible. If that can't be done, we can try sniffing through the following.

Run 'services.msc'
Check if those services that relate to 'Remote ***' are at least set to Manual. Also look through the rest and see if there are other explitcitly disabled services. Note: Some administrators took the pain of removing services from the list during the hardening process, if this is the case you may have to look thru the web for the actual dependencies for the Remote Assistance feature.

Open 'Users/Groups'
Check that you have a remote desktop users group.

Check ('Local) Security Policies' in Administrative Tools.
Check that 'Allow logon through Terminal Services' has Remote Desktop Users.
Checj that 'Access this computer from network' has the essential logon groups or names.
Look through the list and see if there's anything you feel is not really right.

Hope this helps.
0
NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

 
JSoupCommented:
0
 
code4pcCommented:
Is Windows Messenger allowed to run in the domain?
0
 
chrismarxAuthor Commented:
i will try these/find out and get back shortly
0
 
chrismarxAuthor Commented:
jax79sg:

ok, heres what i've found out.

1.  the remote desktop help session manager was set to manual , but was not started. starting it had no effect.
2. one of the dependencies for that is the Remote Procedure Call (RPC), which is set to automatic, and i do not seem to be able to change from the services panel
3. in the local security settings, there is no "Allow logon through Terminal Services" policy, only a "Deny logon through Terminal Services"

any ideas?

(ps. i havent heard anyone saying they couldnt use windows messenger...)
0
 
Alan Huseyin KayahanCommented:
chris did you have time to check my steps?
0
 
chrismarxAuthor Commented:
whoops, sorry, here goes:

1. yes, thats the message i get
2. it is on a domain. how would i check if its being affected by a group policy?
3. yes, logged on user is member of admin
4. yes, remote assistance is enabled
5. im assuming the gpo is not something i change here, correct?
0
 
Alan Huseyin KayahanCommented:
  GPO is group policy, that you should change as I mentioned. And you can do it in serverside with domain admin rights.
    *Do you have domain admin rights?
    *Is the user and computer object in an OU? If yes, are there any GPOs linked?

0
 
chrismarxAuthor Commented:
ok, i had to add the group policy snap-in. i enabled the remote services. I ran the gpudate, and it said that the computer policy refresh has completed,
certain user policies are enabled that can only run during logon.
ok to logoff?

i selected no, because i wasnt ready to reboot, but i did reboot a little later, and still no go, same message. i have to say, its amazing how many ways this service can be disabled-
0
 
chrismarxAuthor Commented:
I'm still trying to solve this problem, what would you recommend i do?
0
 
chrismarxAuthor Commented:
oy, this will be the second time for this question...
0
 
chrismarxAuthor Commented:
Yes, it appears there were server settings disabling this, nothing to do with my own local comp-
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

  • 7
  • 3
  • 2
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now