Remote Assistance - "Current Settings prevent assistance...."

  Hi chrismarx
       Lets make a fresh start.  
         *You want to send an invitation but you get "Your current system settings prevent you from sending an invitation" correct?
         *Is this computer in a domain? Affected by any GPO?
         *Is currently logged on user a member of Administrators group of local computer?
         *Is "Remote Assistance" enabled in My Compuer properties>Remote ?
          If the computer is in a domain, apply the following GPO change on the GPO of OU which has your currently logged on user. If the computer is not in a domain, simply Start>run>gpedit.msc

        Computer Configuration>Administrative Templates>System>Remote Assitance
        *In right-pane, double-click "Offer remote assistance" and set it to enabled.
        *In drop-down box choose "Allow helpers to remotely control the computer"
        *Click show next to helpers, click add, then enter the currently logged on username

Apply, then run gpupdate /force. Computer reboot may be needed for GPO take effect

Regards

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Is Windows Messenger allowed to run in the domain?

i will try these/find out and get back shortly

jax79sg:

ok, heres what i've found out.

1.  the remote desktop help session manager was set to manual , but was not started. starting it had no effect.
2. one of the dependencies for that is the Remote Procedure Call (RPC), which is set to automatic, and i do not seem to be able to change from the services panel
3. in the local security settings, there is no "Allow logon through Terminal Services" policy, only a "Deny logon through Terminal Services"

any ideas?

(ps. i havent heard anyone saying they couldnt use windows messenger...)

chris did you have time to check my steps?

whoops, sorry, here goes:

1. yes, thats the message i get
2. it is on a domain. how would i check if its being affected by a group policy?
3. yes, logged on user is member of admin
4. yes, remote assistance is enabled
5. im assuming the gpo is not something i change here, correct?

  GPO is group policy, that you should change as I mentioned. And you can do it in serverside with domain admin rights.
    *Do you have domain admin rights?
    *Is the user and computer object in an OU? If yes, are there any GPOs linked?

ok, i had to add the group policy snap-in. i enabled the remote services. I ran the gpudate, and it said that the computer policy refresh has completed,
certain user policies are enabled that can only run during logon.
ok to logoff?

i selected no, because i wasnt ready to reboot, but i did reboot a little later, and still no go, same message. i have to say, its amazing how many ways this service can be disabled-

I'm still trying to solve this problem, what would you recommend i do?

oy, this will be the second time for this question...

Yes, it appears there were server settings disabling this, nothing to do with my own local comp-