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my Outlook 2007 gets stuck every time for a few seconds when downloading the last email

Posted on 2007-11-24
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Last Modified: 2012-06-27
it is happening in 2 computers right now.

windows xp professional. pop email accounts. Since they have the same configuration than the rest of the computer, I dont think it is a configuration problem.

I deleted the profile and I created a new one with no luck.

any ideas?
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Question by:zaldivar05
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Expert Comment

by:svetaye
ID: 20344992
Try to remove checkbox of the Cache Mode.
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Author Comment

by:zaldivar05
ID: 20345016
where is that checkbox at?
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Expert Comment

by:svetaye
ID: 20345040
Tools->Account->Account properties
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LVL 11

Expert Comment

by:svetaye
ID: 20345044
Go to the Tools menu and choose Account Settings.
Click the More Settings button.
Click the Advanced tab.
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Expert Comment

by:svetaye
ID: 20345048
Sorry, i missed one step:
Go to the Tools menu and choose Account Settings.
Verify that Microsoft Exchange Server is selected in the list and click the Change button.
Click the More Settings button.
Click the Advanced tab.
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Expert Comment

by:Andrej Pirman
ID: 20345065
Svetaye...Zaldivar said, it is POP3 account, not Exchange.

And my 5 cents: a little hiccup might be caused by antivirus, temporarily holding downloaded mail until it is scanned for emails. Outlook keeps connection open and receives keep-alive signals until antivirus finishes scanning.
So, see if those two computers maybe have slower proccessors, or different antivirus. This might be causeing delays before mail actually comes into mailbox.
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Expert Comment

by:svetaye
ID: 20345087
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by:zaldivar05
ID: 20345385
svetaye, when you put al linnk to a possible solution you must see if the problem is solved there. That topic ends like this:

So you have reached the end and don't think you have a solution yet.  This is what I need you to do:

e-mail me

I will then ask for some more information and we can see whether together we can solve the issue.

"

I read all that they says and there is no solution to my problem
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Author Comment

by:zaldivar05
ID: 20345386
labsy I really though it was the antivirus, but I uninstalled it and it does not fix the problem. I am lookng for other programs messing un with the mail but I cant find no one.

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LVL 18

Expert Comment

by:Andrej Pirman
ID: 20346440
I am out of ideas, except of debugging - if Outlook stucks for few seconds after download is finished, I'd observe network traffic (with DUmeter, for example) and proceses running (with procXP, for example) and try to catch-up the process, which causes delay.

Alternativelly, you might try manually connecting to POP3 with telnet, and observe the response of POP3 server. Here are some instructions you need for testing: http://www.artran.co.uk/computers/telnetPOP.html If POP3 server responses without delay at the end, the final hiccup is definitelly caused by Outlook.

Just few ideas, hope, it helps.
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Author Comment

by:zaldivar05
ID: 20424491
The computer brough with the business contact manager for 2007 installed. I uninstalled that and it is working fine right now

thx
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