Error 720 when trying to use DUN to connect IBM X60s, XP and Verizon

Posted on 2007-11-25
Last Modified: 2013-11-17
I have a Thinpad X60S using XP pro.  I have been unable to the internet using dial-up networking.  I have I have been scouring the internet for a solution to this problem but have found none.  No firewall, though I use Juniper Network Connect 5.4.0 to connect to my work network.

I have
1) Reinstalled VZ Access several times
2) Set up a manual connection with the Verizon ISP information
3) Confirmed with verizon rep that everything was set up properly. Connected successfully with the same DUN settings on my desktop.
4) Reset TCP/IP protocol as described in this forum
5) Uninstalled Thinkpad Access Connections
6) Reinstalled updated Access Connections
7) Updated every single thing I could think of

Basically, In my research, there is a particular variant of the Error 720 problem with IBM Thinkpads.  The problem is located in the PPP protocols/WAN Miniport/ drivers TCP/IP protocols.  I don't know anything, so you guys can tell me whether these are all the same or different parts of the DUN connection process.  

Anyway, it appears as though either the 1) Thinkpad Access Connections Software screws it up or 2) the way the WAN Miniport drivers for OEM Windows XP are installed by IBM is different that with official Windows XP.

It seems as though dealing with #1 has helped some people, but for others #2 has been isolated as the culprit.  I have searched around and reseting the TCP/IP does not work because it resets to the original, incapable IBM protocol.  The other solution is apparently to do a clean reinstall of Windows XP.  Obviously, I don't want to create another 2 days of work reinstalling everything on my laptop just so I can have broadband access via my verizon phone.  

I hope this helps someone with more expertise than me to find an easier solution.  A lot of people with Thinkpads, Verizon and OEM XP are suffering when it comes to dial up networking.
Question by:dspinto
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Expert Comment

by:Jeffrey Kane - TechSoEasy
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Have you reviewed the responses to this question?

The result of that particular one was a conflict caused by TightVNC, but there is also a good comment on troubleshooting Error 720.


Author Comment

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I did see thsi post and tried almost all of what was listed there and in the links.  As you can see, none of that worked for the author either and reinstalling the OS was what finally worked, but I am trying to avoid having to do that.
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Accepted Solution

Jeffrey Kane - TechSoEasy earned 500 total points
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One link in that Q goes to which is a fairly comprehensive troubleshooting list.  Especially the very last part starting with, "Q2: I finally worked this out:"


Author Closing Comment

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Tried for hours on my own, 2 hours with the Verizon rep.  Followed the directions and it works!

Author Comment

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The solution worked great for XP Pro installed OEM for Thinkpad X60s.  I thought it was not possible to do since TCP/IP protocol can't be "uninstalled".  However, the directions are quite complete and take you through it step by step.  

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