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PERC 2/DC Controller 0, Array Disk 0:0 Failed

Posted on 2007-11-25
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System is beeping and I get the following message: PERC 2/DC Controller 0, Array Disk 0:0 Failed. What do I need to do?
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Question by:Cubbybulin
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by:alfalfa6945
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Either pull out and push back in the existing disk (might have been a hicup) or replace the disk with a disk of equal size.
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by:PUNKY
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Use your OpenManager CD that comes with system to run diagnostic and use options of it see if you can rebuild.
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by:Cubbybulin
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I tried to rebuild, it failed, I tried to pull out and push the disk back. Now it wont even boot. Any idea how to at least get the data back? thanks!
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by:alfalfa6945
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Curious;
What level of raid was running on this array (ie 0, 1, 5, etc)?
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by:Cubbybulin
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i think it was raid 5
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by:Cubbybulin
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now when i go into configuration it shows 2 drives failed - HELP!
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by:alfalfa6945
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Did you power down the server and power up again and then find that it wasn't going to boot at all?
Or did you do a warm boot and find this out?

If it was raid 5 (3 or more disks) then it should boot fine, just that you have one bad disk. If it was raid 0 (2 or more disks) then it's a different ballgame (one that is not totally over, BTW, but the home team is losing bad)
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by:alfalfa6945
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How many disks in total?
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by:Cubbybulin
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3 disks total
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by:Cubbybulin
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i restarted the server and then it did not boot back up at all
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by:alfalfa6945
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Physically turn it off and then back on?
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by:Cubbybulin
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yes
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by:alfalfa6945
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How big are the drives?
If you only had one partition (ie C:\) how big was it?

Trying to figure out if you had raid 5 or some other level...
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by:Cubbybulin
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the drives were 34GIG each   we had multiple partitions   C drive was about 10 GIG
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by:alfalfa6945
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Was the total amount of drive space ~60gb?
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by:Cubbybulin
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yes
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PUNKY earned 250 total points
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Use this helpful tool (but not free): http://www.runtime.org/raid.htm

2 drives failed same time (rare) but that happens! and that raid array are gone.
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by:alfalfa6945
alfalfa6945 earned 250 total points
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I'd be leaning toward an issue not related to the drives themselves (call me an optomist). I've seen problems like this on IBM servers with newer firmware (on ServeRaid HBA's) not liking the drives and failing them for no reason (specifically if they were not IBM marked drives). You could get it to work at times, but it would be flaky at best. Go back in version on the firmware and the problems went away.

The route you should try Cubbybulin is firmware on the Perc controller and perhaps as a last resort, firmware on the drives themselves. Check/replace the cabling to the disk/controller etc. Re-seat the controller, etc.

Two drives failing at once is too much of a coincidence not to look into other areas first.

http://support.dell.com/support/downloads/driverslist.aspx?os=WNT5&osl=EN&catid=-1&impid=-1&servicetag=&SystemID=PWE_PNT_XEO_6350&hidos=WNET&hidlang=en

Find the firmware that fits your Perc 2/DC and try updating first.
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by:Cubbybulin
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I download the firmware, and burnt in on a disk, but how do I install it?
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by:Cubbybulin
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ok i installed the firmware, still nothing   :(((
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by:alfalfa6945
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See if you can reset the controller to default values (there may be an option in the controller bios for this). This can sometimes make the controller "see" the drives again.

What version of firmware are you running right now on the controller? (what the controller says, not what the disk you downloaded says :)
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by:Cubbybulin
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How can I see that or reset it?
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by:alfalfa6945
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Type ctrl M at the Perc 2/DC bios screen during startup. From there, hit "Objects". from "Objects" hit "Adapter" From "Adapter" hit "Factory Defaults".
You could also try "Initialize" from the first menu.
Or you could go here: http://support.dell.com/support/edocs/storage/RAID/66JVW/BIOS_Utl.htm
and get a thorough understanding of what is in the Perc 2/DC bios.

Then again, you really should do the other hardware related options I gave you (except the drive firmware, do yourself a favor and don't do that one yet...)
Check the cabling from the card to the drive cage/drives, might be faulty, replace with a different one (ie a "known working" one).
Re-seat the controller (ie, pull it out, put it back in).
With the machine off, pull out each drive, one at a time, put them back in (try to keep the same order).
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by:Cubbybulin
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I tried to pull out the drives and resat the controller - nothing. Unfortunately I dont have an extra cable.
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by:Cubbybulin
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I did the faactory default settings - still not working
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