Link to home
Start Free TrialLog in
Avatar of rdunagan
rdunagan

asked on

Internet disconnects regularly - modem or router problem?

I have TW cable Roadrunner and have a DLinl DIR-655 router and Netgear GS608 gigabit switch.  For the past week we have experienced countless internet disconnects while the home network is still connected.  I replaced the cbale modem with a new one from TW and still get the same results.  I replaced the router with another identical router and no help.  I even used a Netgear WNR854T router and still get the same error.  HOWEVER, when I connect a PC directly to the cable modem you never get the error.  My machine is connected dirrectly to the router - not through the swtich, but I still get the error as do all the rest of the machines in the house.  I think it has to be the TW service crapping out but - lets see what you guys think - I frinkin give up!
Avatar of dekkar
dekkar

maybe its the switch? or its the gigabit part of it...

Try forcing you NIC into 10/100 and test that out.....

I vote for TW crapping out.  They do upgrades all the time and sometimes it disrupts your service but they won't tell you.  

I've also seen them do this because you have moer than 1 pc on your connection and it violates the TOS.  When you call to complain about the service, they want more money.
ASKER CERTIFIED SOLUTION
Avatar of mhs85
mhs85
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial