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display the display name instead if the email address

Hi
we have clients who regularly send us emails. We would like these incoming emails to display in outlook with a meaing full name liek Joe Soap and not just the email address of the sender. We have setup one of the senders in AD as a contact with a preferred display and the correct email address but it still appears in outlook as the email address and not the display name .

any ideas?
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kingcastle
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kingcastle
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1 Solution
 
war1Commented:
Hello kingcastle,

The display depends on the sender and his contacts list.  The display name only format (i.e., "John Doe") is used when Outlook matches the entry to a contact. You can enter a name in the To field or all or part of the email address and if Outlook finds a match in your contacts, it uses the email display name from Contacts.

Here are how other formats are displayed
http://www.outlookpower.com/issues/issue200311/00001126001.html

Hope this helps!
war1
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rakeshmiglaniCommented:
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kingcastleAuthor Commented:
hi
what if i  have setup all the address as contacts in the global address list? but it still displays all the incoming emails as the email address instead of the display name.

cheers

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rakeshmiglaniCommented:
is the setting mentioned in the kb article enabled or disabled?
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kingcastleAuthor Commented:
its set as the default in other its never been changed from install

I would have thought that if i added a contact to my servers global address list and that contac sent me an email i thought that it would have come into my outlook as the display i set on the server regardless if i had the contact in my personal contacts list.

cheers
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war1Commented:
The display name depends on the sender, not in the recipient.  Check the link that I posted in the first post.
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