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kingcastleFlag for United Kingdom of Great Britain and Northern Ireland

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display the display name instead if the email address

Hi
we have clients who regularly send us emails. We would like these incoming emails to display in outlook with a meaing full name liek Joe Soap and not just the email address of the sender. We have setup one of the senders in AD as a contact with a preferred display and the correct email address but it still appears in outlook as the email address and not the display name .

any ideas?
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war1
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hi
what if i  have setup all the address as contacts in the global address list? but it still displays all the incoming emails as the email address instead of the display name.

cheers

is the setting mentioned in the kb article enabled or disabled?
its set as the default in other its never been changed from install

I would have thought that if i added a contact to my servers global address list and that contac sent me an email i thought that it would have come into my outlook as the display i set on the server regardless if i had the contact in my personal contacts list.

cheers
The display name depends on the sender, not in the recipient.  Check the link that I posted in the first post.