Cannot setup fax account
I have two user accounts on my system - both administrator accounts. One is a local account; the other a domain account.
Using the local account, I was able to setup a fax account with no problem and send and receive faxes.
Using the domain account, I cannot add a fax account. The wizard begins, I type in a name for the fax, then the next screen simply says "an error occurred; wait to setup an account or contact your administrator."
Obviously, this is a completely erroneous error message. I've verified that the modem is working correctly and responding to its diagnostic test just fine. My user account has full admin privileges and the security settings match those when I'm logged in using my local account.
Does anyone have any idea what is wrong or how to correct this?
Using the local account, I was able to setup a fax account with no problem and send and receive faxes.
Using the domain account, I cannot add a fax account. The wizard begins, I type in a name for the fax, then the next screen simply says "an error occurred; wait to setup an account or contact your administrator."
Obviously, this is a completely erroneous error message. I've verified that the modem is working correctly and responding to its diagnostic test just fine. My user account has full admin privileges and the security settings match those when I'm logged in using my local account.
Does anyone have any idea what is wrong or how to correct this?
souseran
Is there a network fax application involved? Perhaps one that is connected to an Exchange email server? Where is it that you're trying to set up the fax account? In Windows using what application?
Hi cmmcginn
There might be a group which is allowed for Faxing, like "Fax Operators" group in SBS. If Fax Operators group exists in domain, adding the user in that group may resolve the issue. What fax server are you using?
Regards
There might be a group which is allowed for Faxing, like "Fax Operators" group in SBS. If Fax Operators group exists in domain, adding the user in that group may resolve the issue. What fax server are you using?
Regards
ASKER
Thanks for the thoughts.
This is a local modem configuration; no fax server involved.
I'm using a domain user account (that is a local administrator on the system). I want to send a fax cover page straight from the fax service; no other application involved.
I never created a Fax Operators group in my domain, but if one exists, I'll try adding it.
Thank you both. I'll keep you posted.
CM
This is a local modem configuration; no fax server involved.
I'm using a domain user account (that is a local administrator on the system). I want to send a fax cover page straight from the fax service; no other application involved.
I never created a Fax Operators group in my domain, but if one exists, I'll try adding it.
Thank you both. I'll keep you posted.
CM
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