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Cannot setup fax account

Posted on 2007-11-25
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Last Modified: 2008-02-01
I have two user accounts on my system - both administrator accounts.  One is a local account; the other a domain account.

Using the local account, I was able to setup a fax account with no problem and send and receive faxes.

Using the domain account, I cannot add a fax account.  The wizard begins, I type in a name for the fax, then the next screen simply says "an error occurred; wait to setup an account or contact your administrator."

Obviously, this is a completely erroneous error message.  I've verified that the modem is working correctly and responding to its diagnostic test just fine.  My user account has full admin privileges and the security settings match those when I'm logged in using my local account.

Does anyone have any idea what is wrong or how to correct this?
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Question by:cmmcginn
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8 Comments
 
LVL 26

Expert Comment

by:souseran
ID: 20348590
Is there a network fax application involved? Perhaps one that is connected to an Exchange email server? Where is it that you're trying to set up the fax account? In Windows using what application?
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Expert Comment

by:Alan Huseyin Kayahan
ID: 20348914
 Hi cmmcginn
       There might be a group which is allowed for Faxing, like "Fax Operators" group in SBS. If Fax Operators group exists in domain, adding the user in that group may resolve the issue. What fax server are you using?

Regards
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Author Comment

by:cmmcginn
ID: 20350269
Thanks for the thoughts.

This is a local modem configuration; no fax server involved.

I'm using a domain user account (that is a local administrator on the system).  I want to send a fax cover page straight from the fax service; no other application involved.

I never created a Fax Operators group in my domain, but if one exists, I'll try adding it.

Thank you both. I'll keep you posted.

CM
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Accepted Solution

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cmmcginn earned 0 total points
ID: 20494132
Microsoft Technical Support helped me resolve MOST of this problem, though there are still some bugs to fix.

The solution involves editing the Registry to remove all fax service user accounts.  In my case, my system was upgraded to Ultimate and joined to a Windows domain.  It seems that joining the machine to the domain somehow caused a problem with an original fax service user account and subsequent fax service user accounts that came from the domain.

Deleting the accounts and re-constructing them in the fax service appears to have resolved the toughest part of the problem.

On the other hand, though I now have a fax account, I continue to experience difficulties sending and receiving faxes.

Microsoft will publish a solution in the Knowledgebase.
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by:souseran
ID: 20497544
No objections.
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by:Vee_Mod
ID: 20518819
Closed, 500 points refunded.
Vee_Mod
Community Support Moderator
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