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Outlook 2003 Nonstop Download Same Set of Emails

Posted on 2007-11-26
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Last Modified: 2008-05-24
I got few users having issues downloading POP emails from the mail server. The users are located in another country all of sudden the email they keep down the same set of email into thier outlook 2k3 client over and over but those downloaded email is not removed from the server, resulting the outlook 2k3 client redownload them all over again nonstop. Anyone ever encounter this problem before.
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Question by:aneky
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11 Comments
 
LVL 3

Expert Comment

by:callieman
ID: 20349065
Hi,
Outlook is duplicating them because until the last message is retrieved the messages seem to stay on the server.

Is every last message retrieved or does Outlook stop just before the last message. This can be cuased by a corrupt mail.

Callieman
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LVL 1

Author Comment

by:aneky
ID: 20350292
well this problem is isolated within that regional office. They have no problem telnet 110 to the mail server the ping rate to the mail server seem fine as well. it is not limited to 1 person but all the users in the regional office. However, those laptop user if they use outside internet connection, they seem to do not have this problem.
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LVL 97

Expert Comment

by:war1
ID: 20350759
Hello aneky,

There are a few things you can check to stop duplicate email messages
http://www.sperrysoftware.com/Outlook/Outlook-Duplicates.asp#Q1

Hope this helps!
war1
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LVL 1

Author Comment

by:aneky
ID: 20354719
Callieman, it not that problem I oreadi check with them. As for War1 solution, whether there is more than 1 outlook instance running I do not know. I asked the user to restart the computer so it is impossible to have 2 outlook instance running causing it.
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LVL 1

Author Comment

by:aneky
ID: 20356313
I did a ping with buffer size of 992 bytes to the ADSL Cisco Router for that companies there is zero timeout. However when I lower the buffer size to around 512 bytes I can see frequent timeout. Is this issue possible cause of black hole router issue.
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LVL 1

Author Comment

by:aneky
ID: 20447754
Ok. In the end, it is the problem the remote office internet connection that caused all this hoo haa. The remote office called some vendor who in turn call the ISP to reset the line. Then everything just went back to normal.
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LVL 97

Expert Comment

by:war1
ID: 20450046
aneky, glad the problem is fixed. So it was the ISP causing the duplicates.
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LVL 1

Author Comment

by:aneky
ID: 20562922
Ok. In the end, it is the problem the remote office internet connection that caused all this hoo haa. The remote office called some vendor who in turn call the ISP to reset the line. Then everything just went back to normal.
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