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How can we change the header of outgoing e-mails

Posted on 2007-11-26
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Last Modified: 2010-04-21
We have a Exchange 2000 environment in one of the domains. All clients are using outlook 2000/2003
We have a group of users that are going to use Public Folders to read incoming cases/mails.

When they answer one of these e-mails it is important that the outgoing e-mails doesn't contain any information about the person that read that mail. In this case its almost like a "send as" option you got in Exchange but this isn't possible because of the Public Folder that is mail enabled.

The question is, what 3-party tool/software can we use to change the outgoing mail header?
Have looked at a Ironport, but this is more for spam, virus etc... but it can change the headers based on any mails containing that and that word for example.

What can we add to the network to get this working?

anyone?  

:o)

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Question by:GMH77
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Expert Comment

by:Sembee
ID: 20349062
Disclaimer can re-write the headers.

However I would have used a mailbox for this, rather than public folders.

Simon.
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Author Comment

by:GMH77
ID: 20854356
The problem her is that the "clients" are several users/groups.
They have a "manager" that manages the groups on-site, so this makes it easier to add/remove users when using public folders. Correct me if I am wrong :)

Disclaimer?
Do you have an example?
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Expert Comment

by:Sembee
ID: 20855540
Typed too fast.
Exclaimer is the product that I was referring to, not disclaimer.

You can send as Public Folders. Just need to set the permission. It is on the Permissions tab of the public folder in ESM, under Directory Permissions. The permission you need is Send As. I would suggest setting it to a group so you can easily change the permissions.

Simon.
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Author Comment

by:GMH77
ID: 20892183
Is there any other products that could do this, coud you use somkinda script on the Exchange serveres lik a SINK script or somthing, how do you configure this script?
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Sembee earned 500 total points
ID: 20892277
You could do it with a transport sink. However I wouldn't know where to start with writing one - if there is a third party tool to do it then I tend to suggest that rather than writing a custom sink which has to be changed, removed and re-registered everytime you want to make a minor change.

Simon.
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by:GMH77
ID: 31410942
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