Solved

Users are unable to receive emails from one external address

Posted on 2007-11-26
5
148 Views
Last Modified: 2010-03-06
Our client has POP3 email from our webserver and they are able to send and receive emails fine up until about 1 or 2 weeks ago.  if i send them an email they receive this fine and i also tested it from my hotmail and gmail account and they worked fine, however when one of their clients tries to send them an email they dont receive this.  the only thing we have different is that we installed GFI Mail Essentials 12 and the problems seem to have started since then, but i have this now disabled and just using the microsoft pop connector and still nothing.

I checked the web mail to see the emails before they are downloaded and i can see every other email apart from the one from this company.

I also got the other company to send a test message to our client and CC me on the email, and i received the email fine and the other company assure me everyone of their other clients are receiving emails ok its just this company.

So im at a wits end and cant figure out what the problem is and our customer is starting to get annoyed!!!!
0
Comment
Question by:admoortown
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
5 Comments
 
LVL 97

Expert Comment

by:war1
ID: 20350685
Hello admoortown,

Add the sender address to Safe Sender list
http://office.microsoft.com/en-us/outlook/HP052433571033.aspx

If no joy, Do not only disable Mail Essentials.  Uninstall it.

Hope this helps!
war1
0
 

Author Comment

by:admoortown
ID: 20350938
got it sorted

the problem was with the person trying to send the email - eventually their IT company admitted that there was a problem with the exchange connector and they sorted this out

Thanks war1
0
 
LVL 97

Expert Comment

by:war1
ID: 20351094
admoortown, glad the problem is fixed.
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 20558562
PAQed with points refunded (500)

Computer101
EE Admin
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains how to install and use the NTBackup utility that comes with Windows Server.
Article by: Dermot
The life of crime is over for 22 year-old Christian Ian Salvador, a student from Isabela State University in the Philippines.
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question