Solved

Offline files / sync files disappear until you sync?

Posted on 2007-11-26
5
851 Views
Last Modified: 2012-05-05
on an SBS 2003 R2 network, user (boss) has a laptop, so RWW isn't available when traveling.  He uses VPN.

He's saying that some files that he created when in the office (and saved on a shared folder) weren't visible when, out of the office,  he VPN'd to the shared folder or when offline (he has offline files set up for this shared folder).

I am thinking he didn't sync on the way out that day, so the files were only on the server.  then when VPN'ing, the system was looking at the offline files folder which was missing the files?  He had to manually force a sync over the VPN?  is there a right / wrong way to do this - use files, VPN, work in and out of office?

thanks!
0
Comment
Question by:babaganoosh
  • 3
  • 2
5 Comments
 
LVL 66

Accepted Solution

by:
johnb6767 earned 500 total points
ID: 20350690
The serer was most liikely set to Offline, since it has offline caching enabled. Unless he navigates to the share via IP address, or FQDN, then he wont be able to browse the share unless he synchronizes first...

It is a byproduct of Offline files. If windows has set a server as Offline, it will not even try to connect via netbios requests, but FQDN and IP paths both use DNS.

Look at the following article...

Files that you add to the Offline Files folder on a Windows XP-based computer are synchronized when another person uses the computer
http://support.microsoft.com/?kbid=811660

Specifically the section here...

Forced silent auto reconnection
When a server has been unavailable (offline mode) and then becomes available again for connection, Offline Files Client Side Caching tries to transition that server to online mode if all the following conditions are true: • There are no offline changes for that server on the local computer.  
• There are no open file handles for that server on the local computer.  
• The server is accessed over a “fast” link. You can adjust the definition of “slow” and “fast” by using the SlowLinkSpeed Offline Files policy.  
With this hotfix, you can configure Offline Files Client Side Caching to ignore these conditions and transition the server to online mode regardless of whether these conditions exist. To do this, follow these steps: 1. Click Start, click Run, type REGEDIT, and then click OK.
2. Locate and click the following registry subkey:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\NetCache
3. Click Edit, point to New, and then click DWORD Value.
4. Type SilentForcedAutoReconnect, and then press ENTER to name the value.
5. Double-click SilentForcedAutoReconnect.
6. In the Value data box, type 1, and then click OK.
Note After you apply this hotfix, the following behavior may occur: • Any offline changes will remain unsynchronized and unavailable until the changes are synchronized in the future. This situation causes a dirty cache condition that is announced through a small warning overlay image on the Offline Files icon in the notification area.  
• Any open handles to files that are cached on the associated server will be automatically closed and invalidated. This action may cause problems if the programs that are using those files cannot work gracefully with invalid file handles.
• If the server is available over a slow network link, such as a satellite link or a telephone line, the server will still be transitioned online. This scenario may cause very slow access to the remote file system on the server from the local computer.
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 20350697
Basically it is a training issue. When connected to the network, if they see the Offline files icon below flashing, saying you are working offline, they need to understand to right click>synchronize.....
0
 

Author Comment

by:babaganoosh
ID: 20351152
Thanks for the info!  

What are you meaning with the line 'The serer was most liikely set to Offline'?
0
 

Author Comment

by:babaganoosh
ID: 20351166
And with a laptop, (no office PC to RWW to), there's not much else other than VPN as a way to get them back into the office, right?

0
 
LVL 66

Expert Comment

by:johnb6767
ID: 20351504
If you have files set to Offline, on Server A, then Windows will mark the entire server A as offline, until you synch, causing folders NOT marked offline to not even be seen. It is either all or none, with the offline files and server availability....
0

Featured Post

Threat Intelligence Starter Resources

Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

Join & Write a Comment

The SBS 2011 release date (RTM) is supposed to be around Christmas, 2011.  This article is a compilation of my notes -- things I have learned first hand.  The items are in a rather random order, but I think this list covers most of what is new and d…
The problem of the system drive in SBS 2003 getting full continues to be an issue, even though SBS 2008 and SBS 2011 are both in the market place.  There are several solutions to this, including adding additional drive space or using third party uti…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

760 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now