Solved

Hotmail problem and symantec mail security for smtp

Posted on 2007-11-26
12
813 Views
Last Modified: 2013-12-06
Hello as the system administrator of a university, i set up a new outbound mail server. i installed symantec mail security for smtp 5.01. OS is Red hat ES 4.
in my tests i can send e-mails to gmail, yahoo,etc.. but i cant send them to hotmail accounts. although the messages are queued by hotmail as well. what might be the problem?
0
Comment
Question by:burakcayir
  • 5
  • 5
12 Comments
 
LVL 13

Expert Comment

by:WizRd-Linux
ID: 20370818
Try sending an email to hotmail using telnet, this way you will be able to grab any error messages display.

It could just be their mail servers are rejecting connections for your ip / range.
0
 

Author Comment

by:burakcayir
ID: 20372538
i already did a telnet to hotmail server. i saw my message queued. but it hasnt arrived to me
0
 
LVL 13

Accepted Solution

by:
WizRd-Linux earned 500 total points
ID: 20377837
If your message is queue this means they have an internal problem that is out of your control.

Basically you should have been rejected prior to the email being queued.
0
 

Author Comment

by:burakcayir
ID: 20380349
but i can send messages via our other mail servers to the hotmail accounts. only problem is our server doesnt work with hotmail accounts, i cant figure it out.
0
 
LVL 13

Expert Comment

by:WizRd-Linux
ID: 20408691
If the message is queued, this means it has been accepted and is no longer controlled by your mail server.  Obviously the message is never delivered to the user's mailbox, have you received any bounce back messages?

0
Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

 

Author Comment

by:burakcayir
ID: 20418402
no i havent got a bounce back message :( not even a notification
0
 
LVL 13

Expert Comment

by:WizRd-Linux
ID: 20423834
Considering you are setting this up, and I assume it isn't in production as yet, are you able to remove Symantec Mail Security and test it again?

I would be interested to find out if it is a sendmail/postfix issue or possibly Symantec..
0
 

Author Comment

by:burakcayir
ID: 20425939
i uninstall it and even install it again to another machine with different ip address. but that doesnt work for hotmail.
0
 
LVL 13

Expert Comment

by:WizRd-Linux
ID: 20426049
so after you uninstalled it for the server you are having difficulties with and you have been working on, did you test sending an email to hotmail?  was it received or not?
0
 

Author Comment

by:burakcayir
ID: 20426245
after installed to another server with different ip, it didnt work again. i couldnt send to hotmail. not arrived to mailbox. i ve just called symantec and they told me if i can see the delivery notice with the ip of hotmail mx, that means it is not the problem of symantec. so i am trying to contact to msn hotmail.
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

This article covers general Notes 8.5 troubleshooting information including recreating the Notes\Data folder.
Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

760 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now