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Users not recieving Mail intermittent

I need some help. I don't know where to start. I am having some major Exchange issues where users are intermittently not receiving their e-mail. I attempted to replicate the problem and have seemed to do so. I sent myself an email using hotmail and yahoo. I recieved the hotmail but not the yahoo. I have rebooted the server to rule out a hung application and did not see any errors or warnings in my even log that could suggest a malfunctioning service. It is quite baffling. The queses are not filled nor do they have anything in them. Our spam box is not receiving the missing mail either. Please help.
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Sembee
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You were correct that it was not our exchange causing the problems. The Spam Filtering Company had an IP address change and failed to inform us therefore I didn't change the firewall config to allow the connection.

Thanks