A colleague's recently bought a new home PC (XP operating system) with Office 2007 installed on it. He has been using Outlook successfully for a number of weeks but is now having problems with it.
He's reporting that, when opened, Outlook now presents him with the following error message:
"Outlook has detected a problem with the existing NormalEmail.dotm.
Would you like to create a new NormalEmail.dotm?"
Whether he responds yes or no, Outlook then freezes (or so I am told).
Is thare a known solution for this problem and can someone explain what is actually happening?