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Problems with SYMANTEC PROGRAM- Getting the following Error Message - Problems with SYMANTEC PROGRAM- Getting the following Error Message

Posted on 2007-11-26
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Last Modified: 2013-12-09
Problems with SYMANTEC PROGRAM - Getting the following Error Message -

C:\WINDOWS\SYSTEM32\cmd.Exe
C:\PROGR~1\Symantec\S32EVNT.DLL. An installable Virtual Device Driver failed DLL intiliazation.

Do we know which SYMANTEC program causes this error message?
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Question by:andrewgarber
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by:mi_computers
ID: 20350815
Most likely from a corrupt install of Norton AntiVirus. Try running the uninstaller from Add/Remove programs. Then download and run the Norton Removal Tool from Symantec:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

This will completely remove Norton, then you can re-install or load on another antivirus of your choice.

If it is not this, or Norton still has this issue after reloading it, please try the following:

From this link: http://support.microsoft.com/default.aspx?scid=kb;en-us;314452 

CAUSE This behavior can occur if the following registry value is corrupted: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers\VDD This behavior can occur after you install a 16-bit program or a program that uses a 16-bit installation program that is not Windows XP-compliant. This behavior can also occur if the Command.com file that is installed on your computer is damaged or is the incorrect version.
RESOLUTION To resolve this issue: 1. Start Registry Editor (Regedt32.exe or Regedit.exe).
NOTE: In Windows XP, Regedit.exe and Regedt32.exe have been integrated into a single program that combines the features of the two registry editors in Windows 2000.
2. Locate and select the following value: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers\VDD
3. On the Edit menu, click Delete.
4. On the Edit menu, point to New, and then click Multi-string Value.
5. Type VDD in the Value Name box, and then press ENTER.
6. Quit Registry Editor.

Let me know what happens :)
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Accepted Solution

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mi_computers earned 2000 total points
ID: 20350830
Oh, and as ALWAYS, backup your registry or simply set a system restore point if you attempt the second (registry) fix. Setting a restore point can be done as follows:

Click "Start->All Programs->Accessories->System Tools->System Restore->Create a Restore Point"
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