Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Problems with SYMANTEC PROGRAM- Getting the following Error Message - Problems with SYMANTEC PROGRAM- Getting the following Error Message

Posted on 2007-11-26
2
Medium Priority
?
590 Views
Last Modified: 2013-12-09
Problems with SYMANTEC PROGRAM - Getting the following Error Message -

C:\WINDOWS\SYSTEM32\cmd.Exe
C:\PROGR~1\Symantec\S32EVNT.DLL. An installable Virtual Device Driver failed DLL intiliazation.

Do we know which SYMANTEC program causes this error message?
0
Comment
Question by:andrewgarber
  • 2
2 Comments
 
LVL 2

Expert Comment

by:mi_computers
ID: 20350815
Most likely from a corrupt install of Norton AntiVirus. Try running the uninstaller from Add/Remove programs. Then download and run the Norton Removal Tool from Symantec:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

This will completely remove Norton, then you can re-install or load on another antivirus of your choice.

If it is not this, or Norton still has this issue after reloading it, please try the following:

From this link: http://support.microsoft.com/default.aspx?scid=kb;en-us;314452 

CAUSE This behavior can occur if the following registry value is corrupted: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers\VDD This behavior can occur after you install a 16-bit program or a program that uses a 16-bit installation program that is not Windows XP-compliant. This behavior can also occur if the Command.com file that is installed on your computer is damaged or is the incorrect version.
RESOLUTION To resolve this issue: 1. Start Registry Editor (Regedt32.exe or Regedit.exe).
NOTE: In Windows XP, Regedit.exe and Regedt32.exe have been integrated into a single program that combines the features of the two registry editors in Windows 2000.
2. Locate and select the following value: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers\VDD
3. On the Edit menu, click Delete.
4. On the Edit menu, point to New, and then click Multi-string Value.
5. Type VDD in the Value Name box, and then press ENTER.
6. Quit Registry Editor.

Let me know what happens :)
0
 
LVL 2

Accepted Solution

by:
mi_computers earned 2000 total points
ID: 20350830
Oh, and as ALWAYS, backup your registry or simply set a system restore point if you attempt the second (registry) fix. Setting a restore point can be done as follows:

Click "Start->All Programs->Accessories->System Tools->System Restore->Create a Restore Point"
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

PREFACE The purpose of this guide is to provide information to successfully add specific IIS 7.0 role services for the Symantec Endpoint Protection Manager (SEPM) to function properly when installed on Windows 2008. AUDIENCE Information Technol…
If you thought ransomware was bad, think again! Doxware has the potential to be even more damaging.
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

963 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question