Solved

Urgent: Inbound Queue issues with GFI FaxMaker12

Posted on 2007-11-26
3
1,105 Views
Last Modified: 2008-02-01
We have FaxMaker installed on a separate system than Exchange 2003. We have verified the SMTP correctors are set up correctly. As we receive faxes, our inbound queue grows. The inbound transfer thread is very slow, only processing one item per 20-30 seconds.  While the inbound items process, our outbound queue does nothing.

I'm aware that FaxMaker is a 16-bit app, and that limits it, but this seems much too slow. We do fax approximately 2000 items per day, and receive another 2000 as well.

Thanks
0
Comment
Question by:solaron
  • 2
3 Comments
 
LVL 4

Expert Comment

by:mdcsea
ID: 20351677
In such situations, I have configured a few modems as outbound only and a few as inbound only.  By configuring a few modems for outbound only, they will not be occupied with inbound FAXes and so should be available to send FAXes as needed because they ignore the inbound work queue.  Since your inbound/outbound ratio is about equal, I'd assign 50% of you communications channels to each duty.

It depends on what you consider a 'day' when determining your FAX volume, but with a volume of 2000 in each direction, per eight-hour day, that works out to 4+ FAXes per minute in each direction.  Allowing 1 minute for transmission/reception of a 1 page FAX, that would mean you have at least 8 modems.  That of course doesn't account for retransmission attempts, etc.  If it were me, I would assign grouping based on which direction was more important to the business process.  If inbound FAXes are more important to keep staff working during the day, then I'd assign 5 modems to inbound duty and 3 to outbound on the assumption that the outbound FAXes can arrive during the off hours.  That math changes if you use a 24 hour day.

HTH!
0
 
LVL 1

Author Comment

by:solaron
ID: 20353650
We have 13 lines for outgoing and 8 lines for incoming set aside specifically for these purposes. I forgot to include that! Thanks for mentioning it and reminding me.

- Sol
0
 
LVL 4

Accepted Solution

by:
mdcsea earned 500 total points
ID: 20353745
In that case, I'd talk with GFI about the issue or hopefully someone else has some input.  The servers I work with have fewer ports but I've never seen processing in the incoming queue delay the outgoing FAXes.

Good luck!
0

Featured Post

NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question