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Blackberries stop receiving emails after mail box migration

Posted on 2007-11-26
Medium Priority
Last Modified: 2012-05-05
So recently i have migrated exchange mailboxes to a new information store. the problem now is that a good portion of the users stopped receiving emails on thei blackberries. using blackberry enterprise services. tried removing and reactivating users, no good. restarted all services. any advice would be appreciated
Question by:MRapacz
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Accepted Solution

Sembee earned 1500 total points
ID: 20351595
Almost certainly permissions.
Did you ensure that the BESADMIN account has the relevant permissions on the new server?


Expert Comment

ID: 20375486
I use BES for Domino, so this might be different.  Do you browse to the new mailbox location when re-adding the user (seems like it might be a data "pointer" issue).

Expert Comment

ID: 20445049
Have you tried running the handheld cleanup utility?

Expert Comment

ID: 20448783
This issue was related to a corrupted BES registry entry which was retaining a previous password.   Recreating the string resolved the issue.

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