Blackberries stop receiving emails after mail box migration

So recently i have migrated exchange mailboxes to a new information store. the problem now is that a good portion of the users stopped receiving emails on thei blackberries. using blackberry enterprise services. tried removing and reactivating users, no good. restarted all services. any advice would be appreciated
MRapaczAsked:
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SembeeConnect With a Mentor Commented:
Almost certainly permissions.
Did you ensure that the BESADMIN account has the relevant permissions on the new server?

Simon.
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TTCTECHCommented:
I use BES for Domino, so this might be different.  Do you browse to the new mailbox location when re-adding the user (seems like it might be a data "pointer" issue).
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tlbrittainCommented:
Have you tried running the handheld cleanup utility?
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TTCTECHCommented:
This issue was related to a corrupted BES registry entry which was retaining a previous password.   Recreating the string resolved the issue.
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