Solved

Can't open this item. Your Digital ID name can not be found by the underlying secruity system.

Posted on 2007-11-26
3
1,084 Views
Last Modified: 2010-05-18
One of my users is getting this error message whenever she attempts to open a particular message in her inbox. The user does not have a Digital ID of their own and this is the first time she has experienced this problem. How can this user gain access to this e-mail?
0
Comment
Question by:dowhatyoudo22
  • 2
3 Comments
 
LVL 4

Expert Comment

by:mdcsea
Comment Utility
See one of the following for more info depending on your particular situation:  

http://support.microsoft.com/kb/q258527/

http://support.microsoft.com/kb/831601
0
 

Author Comment

by:dowhatyoudo22
Comment Utility
I don't think the user (receipient) has ever had a Digital ID/certificate. I believe the sender is the only one in this situation who has a digital ID/certificate. Is there a way for the sender to pass his public key to my user so that the email message can be accessed?
0
 
LVL 4

Accepted Solution

by:
mdcsea earned 500 total points
Comment Utility
That's correct, it's probably the sender that has caused the issue.  If this is the first time the Recipient has heard from this Sender, the Recipient should add the Sender to their address book, since the original e-mail should include the public key.

If the Sender has previously sent signed messages to this Recipient and it is now not working, it's possible the Sender's cert has expired.

If the Sender is using an unexpired ID from well-know CA, the public key should already be recognized by the Recipient's machine once the Sender has been added to the Recipient's address book.

Here's a fairly brief description of how the process should work:  http://www.dekart.com/howto/howto_digital_id/encrypt_email/

Here's a more detailed how-to:  http://articles.techrepublic.com.com/5100-6346-1055562.html

HTH!
0

Featured Post

Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

Join & Write a Comment

Utilizing an array to gracefully append to a list of EmailAddresses
Disabling the Directory Sync Service Account in Office 365 will stop directory synchronization from working.
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now