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Can't open this item. Your Digital ID name can not be found by the underlying secruity system.

Posted on 2007-11-26
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Last Modified: 2010-05-18
One of my users is getting this error message whenever she attempts to open a particular message in her inbox. The user does not have a Digital ID of their own and this is the first time she has experienced this problem. How can this user gain access to this e-mail?
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Question by:dowhatyoudo22
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Expert Comment

by:mdcsea
ID: 20352589
See one of the following for more info depending on your particular situation:  

http://support.microsoft.com/kb/q258527/

http://support.microsoft.com/kb/831601
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Author Comment

by:dowhatyoudo22
ID: 20352776
I don't think the user (receipient) has ever had a Digital ID/certificate. I believe the sender is the only one in this situation who has a digital ID/certificate. Is there a way for the sender to pass his public key to my user so that the email message can be accessed?
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mdcsea earned 500 total points
ID: 20352985
That's correct, it's probably the sender that has caused the issue.  If this is the first time the Recipient has heard from this Sender, the Recipient should add the Sender to their address book, since the original e-mail should include the public key.

If the Sender has previously sent signed messages to this Recipient and it is now not working, it's possible the Sender's cert has expired.

If the Sender is using an unexpired ID from well-know CA, the public key should already be recognized by the Recipient's machine once the Sender has been added to the Recipient's address book.

Here's a fairly brief description of how the process should work:  http://www.dekart.com/howto/howto_digital_id/encrypt_email/

Here's a more detailed how-to:  http://articles.techrepublic.com.com/5100-6346-1055562.html

HTH!
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