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Duplicate Logins Filling Up the Server

I inherited a 3 server farm running PS 4.0. The person who set up the servers, admittedly, did a fairly mediocre job in general and I have had to fix multiple issues with it at this point.

One I am running into and can't figure out is that when I load the Management Console, I see duplicate sessions working. Everything is exactly the same, user, server, session number, session ID, client, all of it. The Citrix servers are running for two purposes, one for thin clients, and one for access to a published application. The duplicate logins only occur on PCs that are logging in for access to the application, never on the thin clients. I would say about 30% of the PCs logging in at any given time have these duplicates and 95% of those machines are just two total sessions, but maybe 5% are up to three listings.

Anyone have any ideas?

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mgcIT

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Telstar-Networks

ASKER

Well, the curious thing is that there is only one published application. The PCs login using Program Neighborhood that only prompts for l/p and domain. Once that connects it creates an icon for the published application (if there wasn't one) for the user. The sessions are coming up in the Management Console, both/all declaring the same Application

mgcIT

ok even launching the same published app would cause the same issue... but I wonder if this is maybe a problem with disconnect or timeout settings?

for example if someone leaves the published app running without closing down have you configured the servers to automatically disconnect or log off the session?

does the duplicate show up automatically? For example:

if you pick a user who does not currently show any sessions in the mangement console
then log them into the published app
does it automatically show 2+ sessions for that user?

Telstar-Networks

ASKER

I can see a difference with disconnects, though. The server is not currently configured to automatically logoff discos (though I wouldn't mind knowing how to set it to). I will see people who didn't close properly, but they are set as disconnected, while these duplicate sessions are all set as active. When I have logged on a test account in the past, I have only seen 1 session for the user. I'm not sure how they are creating multiples. Also, from what I have noticed (not to say that this is really the case, just what I've seen), when people gain duplicate accounts, they stay until the user logs off, so I don't believe that it is a user opening multiple instances of the application as then they would all (that I have seen) need to keep the multiple instances open until logoff every time.

mgcIT

for the duplicate sessions is the login time the same when viewing in the management console?

Telstar-Networks

ASKER

Down to the second.

mgcIT

ok check this out then... seems there are others having the same problem

http://support.citrix.com/forums/thread.jspa?forumID=75&threadID=84948&tstart=0

do you know what hotfixes you have installed on the servers? also what version of program neighborhood you are running?

t_taylor

To be honest, I don't know what he installed. Where do I check? Same for version of program neighborhood.

Telstar-Networks

ASKER

Oops. The above is me, didn't switch out of my personal account when I posted that.

mgcIT

you can right-click on any of the servers in the Management console and go to Properties. There is a "Hotfixes" tab that will tell you what has been installed.

For program neighborhood just open it on one of the PC's and go to Help > About

Telstar-Networks

ASKER

There are no hotfixes installed.

About the program neighborhood, there is no menu, which is the problem. There is just title bar, login section.