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Problems with my local area connection yellow triangle present

Posted on 2007-11-26
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Last Modified: 2008-02-01
Hi,

    Windows XP took a long time to start, I discovered that it comes from a problem with my local area connection.

    I have a  yellow triangle on it. But I don't know why they have a problem ? Can any one help me to determine where it comes from ?

thank you
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Question by:nmaujean
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Expert Comment

by:KCTS
ID: 20353958
Where is the yellow triangle - in the system tray on in device manager.

A triangle in the system tray indicates that your machine may have failed to get an IP address from the DHCP server and has used an automatic IP address (Conform by right clicking on the icon and look at the status - is the IP address 169.254.x.x?)

A triangle in device manager indicates that the device may be faulty or the driver is not installed - try updating/re-installing the driver.
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Expert Comment

by:neurosine
ID: 20353961
If you mean a yellow triangle in your device manager, you need to locate and reinstall the network card drivers. It should be on a disc that came with your card or motherboard, or you can usually find a driver on the internet if you have another computer available and you can identify your network card.
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Author Comment

by:nmaujean
ID: 20353986
the yellow triangle is in the windows network connections on my local area connection. I have an adress ip.
I reinstalled the drivers but it didn't do anything.
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Expert Comment

by:KCTS
ID: 20354001
What IP address have yopu got?
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Expert Comment

by:KCTS
ID: 20354045
If the IP address begins 169.254.... you have a DHCP issue.
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Author Comment

by:nmaujean
ID: 20354069
86.70.X.X
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Expert Comment

by:KCTS
ID: 20354107
presumably this is correct for your network - is there another machine with the same address ?
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Expert Comment

by:johnb6767
ID: 20354138
I know you updated the NIC driver in the other question....
but lets run through it again....

Remove ALL NIC's from the device manager..
In the Device Manager, select View>Show Hidden Devices

(If the Show Hidden devices is not present, do the following command from a command prompt..)

start>run>cmd
set devmgr_show_nonpresent_devices=1

More information on that command here....
Device Manager does not display devices that are not connected to the Windows XP-based computer
http://support.microsoft.com/kb/315539

Go back to Network Adapters, and make sure your adapters are all gone, including any older ones. (there will be several ' miniport' devices that are not able to be uninstalled....)

Then go to ....

Start>run>CMD.exe

netsh int ip reset reset.log
netsh firewall reset
netsh winsock reset

Reboot the machine, and reinstall the NIC's with the latest drivers. Then make sure the XP Firewall is disabled, and lets see where we stand...
Once they are all gone, reboot and let Windows reinstall them...
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Author Comment

by:nmaujean
ID: 20354219
They don't have any machine with the same adress, I am connecting my comp to a provider who give me a unique address.

I installed the last drivers.

followed all your advice john, but it is a true nightmare always the same problems.

they have just something particular with my configuration, it is that I am using the ethernet adapter to connect to internet for that I had to install a special driver name PPPoE Win Miniport. This one I didn't uninstall I kept it like all the others miniport.
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Expert Comment

by:johnb6767
ID: 20354325
Do you have a router that you can throw in the mix? Let the router handle the PPoE connection, and set the Local connection to DHCP (or static)?
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Author Comment

by:nmaujean
ID: 20357451
to connect to internet, I have a box that my provider gave me that can play the role of router.

I saw that microsoft windows allows to create a pppoe connection. It is also my provider which provides a cd which installed this way the connection to internet. That is to say that I should normally not encountered any problem, no ?
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Expert Comment

by:johnb6767
ID: 20357590
If the router can handle the PPPoE connection, it will allow XP simply to be a DHCP client behind it.

After looking at this, it sounds like it is trying to connect to your PPPoE connection at bootup. It seems like it is taking it's time and thats what is causing the slowdowns, and the Limited or no Connectivity.

I would see if you can reconfigure the router for the PPPoE, and set the Keep alive options in it (if applicable), so you have an always on connection, and then see how XP boots.
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Author Comment

by:nmaujean
ID: 20357675
ok It sounds good. I'll check if when my router handle the PPPoE connection, it works better.

but why when he tries to connect to my PPPoE connection at bootup it takes time ? it shouldn't, no ?
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Expert Comment

by:johnb6767
ID: 20357949
If it is a slow connection, you will notice it when xp is initializing your connections, and waiting for it to be available. With teh router handling it, it will basically be "Always On".
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by:nmaujean
ID: 20360461
it doesn't come from that

I made a simple test. I disabled my connection and restart. it started quickly,

Then I quickly go in the local area connection, enabled it and connect to internet. It doesn't take any time.
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Author Comment

by:nmaujean
ID: 20360579
I disabled security center, it doesn't come from a conflict with security center.

but it is very strange, when I boot it enabled, it took a very long time

whereas when I boot it disabled, I can connect to internet very quickly.
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Expert Comment

by:johnb6767
ID: 20360742
Ok....

In your network connections.....Rt click your LAN connection, and selec tproperties....

Please list everything you see.....(Clients Protocols etc...)
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Author Comment

by:nmaujean
ID: 20360899
VIA Rhine II Fast Ethernet Adapter

The connection uses the following items :
Client for Microsoft Networks
File and Printers Sharing for Microsoft Networks
Qos Packet Scheduler
PPPoE Win Protocol (Win2000/CP only)
Internet protocol (TCP/IP)

Notify me when this connection has limited or no connectivity

Enable IEEE 802 1x authentication for this network
EAP type Smart Card or other certificate

Authenticate as computer when computer information is available
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Author Comment

by:nmaujean
ID: 20361243
I don't think it comes from the configuration otherwise when I enable it, I shall encounter problems too, no ?
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Expert Comment

by:johnb6767
ID: 20361357
Do you have a second connection for your Internet PPPoE Username and Password? If not try creating a new on in the Add Network Wizard, and then uncheck the PPPoE , or uninstall it from your VIA Rhine FE Adapter....

That way that Adapter will be seperated from the PPPoE....
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by:nmaujean
ID: 20361488
I have a second connection.

When I uncheck it, windows xp took a long time to start.

then my second connection doesn't work, it said phone busy
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Expert Comment

by:johnb6767
ID: 20361628
Let me get this straight.....

You have the ....

VIA Rhine Local Area connection...
Your ISP (pppoe connection)
1394 connection (optional)

Could you get us a Hijack This log to see if there is anything trying to query the connection at bootup?

Or simply go into Start>run>msconfig, and in the Services tab, click "Hide MS Services", and select "Uncheck All". Go to the startup tab, and select "Disable All".

Then restart and see how it goes....
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Author Comment

by:nmaujean
ID: 20368138
I uncheck all for services and startup tab, but it is the same... I think I shall cry....
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Author Comment

by:nmaujean
ID: 20368223
Here is the log of HijackThis :
Logfile of HijackThis v1.99.1
Scan saved at 21:02:19, on 28/11/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Comodo\Firewall\cmdagent.exe
D:\WINDOWS\system32\svchost.exe
D:\Program Files\Outlook Express\msimn.exe
D:\PROGRA~1\MOZILL~1\FIREFOX.EXE
D:\PROGRA~1\Logitech\Video\AlbumDB2.exe
D:\PROGRA~1\Logitech\Video\FxSvr2.exe
F:\Applications\HiJackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.neuf.fr
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://fr.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://fr.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://fr.search.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Aide pour le lien d'Adobe PDF Reader - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Programme d'aide de l'Assistant de connexion Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - D:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [MSConfig] D:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe (file missing)
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1195512318890
O17 - HKLM\System\CCS\Services\Tcpip\..\{7E791CAE-3EEC-492A-8D9F-0373B37B26D9}: NameServer = 86.64.145.145 84.103.237.145
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - D:\PROGRA~1\WINDOW~4\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - D:\PROGRA~1\WINDOW~4\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - D:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs:  
O23 - Service: Comodo Application Agent (CmdAgent) - COMODO - D:\Program Files\Comodo\Firewall\cmdagent.exe

0
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Expert Comment

by:johnb6767
ID: 20368324
Do you have static DNS entries ion your TCPIP properties?

Reason I am asking is this entry in the HJTlog.....

O17 - HKLM\System\CCS\Services\Tcpip\..\{7E791CAE-3EEC-492A-8D9F-0373B37B26D9}: NameServer = 86.64.145.145 84.103.237.145

Switch DNS back to Auto Obtain if so, and retest....

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Author Comment

by:nmaujean
ID: 20368471
no it is dynamic and not static of what I seen, I don't know where come this line, but yes I saw it too, it's curious....
I have obtain dns server address automatically
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Author Comment

by:nmaujean
ID: 20368518
it is my dns server address; I verify it with ipconfig but I don't know where he is setting it
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Expert Comment

by:johnb6767
ID: 20368961
Network Connections>Rt click the Via Rhine adapter>Properties>and on the General Tab, highlight TCPIP and select Properties, and on teh next tab, you should see that address hard coded at the bottom. Set it to Automatically obtain, and reboot....
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Author Comment

by:nmaujean
ID: 20369275
It is what I already have. I don't know where he is setting the dns server and why it appears in my hijack log
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Author Comment

by:nmaujean
ID: 20377767
what should I do, you have an idea ?
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Expert Comment

by:johnb6767
ID: 20379744
Ok, I thought maybe that was a static DNS entry....

It has to be something with the way the PPPoE is authenticating on bootup.....But I dont have any more thoughts.....

Might try adding another PCI NIC and Disable the VIA Rhine?
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Author Comment

by:nmaujean
ID: 20387617
In fact the line added in the hijack log is inserted once it has obtained automatically the address server.

if I disable the local area connection this line doesn't appear.

It doesn't come from any conflict

So why it took so much time to connect ?
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Author Comment

by:nmaujean
ID: 20387625
and why they have a yellow triangle on it ?
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Expert Comment

by:johnb6767
ID: 20388538
What line?
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Author Comment

by:nmaujean
ID: 20388960
this line
O17 - HKLM\System\CCS\Services\Tcpip\..\{7E791CAE-3EEC-492A-8D9F-0373B37B26D9}: NameServer = 86.64.145.145 84.103.237.145
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Expert Comment

by:johnb6767
ID: 20389159
Thats why I was asking before if you had a static DNS entry. Because if something was trying to resolve by name resoolution prior to the connection being initialized, then it would fail with an external DNS Server that it couldnt reach.


Start>run>cmd

ipconfig /all

please paste the results here...

Also, right click your Via Rhine connection in Control Panel>Network Connections, select Properties, and on the General Tab, double click the TCPIP and then on the next page select the Advanced Tab. Go to the DNS Tab, and do you see that thje 2 86.64.145.145 84.103.237.145 addresses are listed there? If so, remove them both. Then reboot the machine.
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Author Comment

by:nmaujean
ID: 20389327


        Host Name . . . . . . . . . . . . : cg-c9c1ec8f7659
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter
        Physical Address. . . . . . . . . : 00-0B-6A-D5-44-48
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        Autoconfiguration IP Address. . . : 169.254.233.6
        Subnet Mask . . . . . . . . . . . : 255.255.0.0
        Default Gateway . . . . . . . . . :

PPP adapter Connexion ADSL:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
        Physical Address. . . . . . . . . : 00-53-45-00-00-00
        Dhcp Enabled. . . . . . . . . . . : No
        IP Address. . . . . . . . . . . . : 77.206.127.163
        Subnet Mask . . . . . . . . . . . : 255.255.255.255
        Default Gateway . . . . . . . . . : 77.206.127.163
        DNS Servers . . . . . . . . . . . : 84.103.237.141
                                            86.64.145.141
        NetBIOS over Tcpip. . . . . . . . : Disabled

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Author Comment

by:nmaujean
ID: 20389424
my dns are set to be obtained automatically
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Expert Comment

by:neurosine
ID: 20394605
If you paste this into google: " \Program Files\Comodo\Firewall\cmdagent.exe"
you find many people with the same problems. Have you tried uninstalling this firewall software?
Looking up comodo, it looks suspiciously like malware to me. I suspect it may be the source of all of your problems.
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Author Comment

by:nmaujean
ID: 20394665
No Comodo is a firewall which goes more faster then Zone Alarm, I don't have problems with Comodo. It is my local area connection which took a long time to start after that I don't have any problem to connect to internet and getting datas.
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Expert Comment

by:johnb6767
ID: 20395271
Have you uninstalled/reinstalled comodo?

Not sure (threads getting kinda long....) if you did that already....

:^)

Easiest solution would be to get rid of the PPPoE on the PC, and use a Broadband router, with built in HW firewall, and use the PPPoE on that device. That way XP will simply be a DHCP client, and not have to wait on dialing the PPPoE.....
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Author Comment

by:nmaujean
ID: 20395820
I uninstalled comodo and it was not better.

I can try to pass by the router if it is possible.... and see what it gives but I don't understand why when I disable my local area connection and open it at the beginning it works fine. Cause now I am waiting a very long time about one minute, may be more... even if my pppoe was a problem I don't see why it would take so much time...
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Expert Comment

by:johnb6767
ID: 20396066
Something is trying to authenticate, and it is waiting for a connection..... Thats the only thing I can think of....

The router would be a much more reliable, and secure way to go about setting up your connection. Even a cheaper one should be fine to use.....
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Expert Comment

by:neurosine
ID: 20401791
Have you created the PPPoE connection from windows, or did you install software from your provider?
 
Often provider software isn't very well tested and causes problems.

Have you checked your event manager-> Start->Run->eventvwr to look overe system and application warnings. It will likely give you some insight, and may at least tell you what software is reporting the error.  
You can also try nbtstat -s to look for suspect connections. It could possibly provide some insight, but its results are often difficult to interpret.
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Author Comment

by:nmaujean
ID: 20405517
The problem is resolved, I phoned the support of my isp.

I had to delete a connection present in my network connections and fixed the address ip to reach and of the dns server.

he said me that it is because of this connection who didn't work and of the time it took to get the address ip.

Thank you all for your answers.
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Expert Comment

by:johnb6767
ID: 20405706
Glad its fixed. Which connection was deleted?
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Author Comment

by:nmaujean
ID: 20406464
in broadband wan connections called my isp which I didn't use
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Expert Comment

by:johnb6767
ID: 20406789
Cool..... Probably where that DNS setting was. I imagine thats gone in the HJT log now?
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