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Task 'Microsoft Exchange Server' reported error (0x80040115) : 'The connection to the Microsoft Exchange Server is unavailable.  Outlook must be online or connected to complete this action.'

Posted on 2007-11-26
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Last Modified: 2010-04-21
Task 'Microsoft Exchange Server' reported error (0x80040115) : 'The connection to the Microsoft Exchange Server is unavailable.  Outlook must be online or connected to complete this action.'
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Question by:rmattke
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LVL 104

Expert Comment

by:Sembee
ID: 20354692
Thanks for that. And your question is?

You have supplied no information at other than a very common error message. Are we supposed to guess versions involved, background to the problem, whether it affects more than one user?

Simon.
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Author Comment

by:rmattke
ID: 20354737
Only one user on a Notebook PC, running Outlook 2003 and connecting to Exchange server 2003.
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Author Comment

by:rmattke
ID: 20354763
The user is able to send emails but not receive, I have tried DNS Flush, Unchecking cash mode, resetting password, rebooting, re-installing Office 2003, re-attaching computer to the network, no luck!
The user is able to ping the Exchange server by name or IP address.
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LVL 104

Expert Comment

by:Sembee
ID: 20354787
If it is just one user, does the problem follow the user to another machine?
If not, then try recreating the Outlook profile then the Windows profile.

Simon.
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Author Comment

by:rmattke
ID: 20354810
No the problem does not follow to another machine. I logged in as the Administrator profile on the notebook tried to create the users Outlook prifile but had the same result.

Thx
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Accepted Solution

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Sembee earned 125 total points
ID: 20354818
Reinstalling Outlook does not fix these problems. If the issue does not follow the user to another machine, then I only know of three resolutions

- new Outlook profile
- new Windows profile
- wipe the machine.

Verify with another user whether the problem continues across all Windows profiles. If it does then the machine will have to be wiped. Nothing else fixes Outlook issues.

Simon.
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Author Closing Comment

by:rmattke
ID: 31411114
Unortunately there was nothing that could be doen but wipe the machine and start from scratch. Thx
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