Solved

Exchange server not responding messages in outlook

Posted on 2007-11-26
1
1,003 Views
Last Modified: 2012-06-21
I have a citrix farm consisting of 2 citrix presentation servers on windows 2003 sp2.  Recently in the last month or so users have started complaining that they keep getting Exchange server not responding in outlook.  I have done some performance testing and not found anything to try and resolve the issue.  The server are both 2.8 ghz intel processors with 4 gigs of ram each.  I have maybe 5 or 6 users on each server at any one time.  When it happens they seems to very little network activity(Nothing more than usual maybe 10%) i have 100 gigs of HD space left on each server. Hard drive and CPU performance are normal.  I have checked the exchange server.  (It's a windows 2000 server with 4 gigs of ram running Exchange 2003 sp2)  It also has GFI mail essentials on it for Spam.  Exchange server seems to be doing very little when it happens also.  I only have 15 users and very rarely are they all in at once.  Some of their mailboxes are very large,(Average is about 1.2 gigs) 1 as large as 2 gigs.  I have cleaned out anything older than 30 days from their mailboxes.  (They get a lot of large attachments here 10 meg to 15 meg PDF files)  But the problem does not happen when accessing them it can just be opening a new mail message to tell boxx you are going to lunch.  Citrix servers have Sales Logix, Calyx Point, Adobe reader, Office 2003 standard edition, and quickbooks.  I just can't figure it out.  I haven't made any changes to the system and all of a sudden it just started. (I do reboot the servers usually once per month, lately more often for the citrix servers) Sometimes outlook will hang for a user and i have to end their citrix session error below.

Event Type:      Error
Event Source:      Application Hang
Event Category:      (101)
Event ID:      1002
Date:            11/26/2007
Time:            2:41:17 PM
User:            N/A
Computer:      SMART-CITRIX2
Description:
Hanging application OUTLOOK.EXE, version 11.0.6565.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 4f 55 54 4c 4f 4f     OUTLOO
0018: 4b 2e 45 58 45 20 31 31   K.EXE 11
0020: 2e 30 2e 36 35 36 35 2e   .0.6565.
0028: 30 20 69 6e 20 68 75 6e   0 in hun
0030: 67 61 70 70 20 30 2e 30   gapp 0.0
0038: 2e 30 2e 30 20 61 74 20   .0.0 at
0040: 6f 66 66 73 65 74 20 30   offset 0
0048: 30 30 30 30 30 30 30      0000000


0
Comment
Question by:charles18602
1 Comment
 
LVL 7

Accepted Solution

by:
mcse2007 earned 500 total points
ID: 20355498
Try archiving old emails from these users' mailbox and see if this helps - perhaps this is also contributing to your problem (They get a lot of large attachments here 10 meg to 15 meg PDF files). Archive everything except for 7 days old emails.

Also, a good practice from keeping your Exchange server healthy is set a policy mailbox limit so it won't overwhelm the exchange from processing the client request.

policy mailbox limit:
60Mb Mailbox inbox max limit
80MB mailbox sent max limit
100mb mailbox sent/inbox combine locked account - time to do some house cleaning (e.g run archive in outlook).



0

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Join & Write a Comment

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now