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CISCO 7970G Showing as Unprovisioned, how do I force TFTP to reload firmware

Posted on 2007-11-26
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Last Modified: 2008-02-01
I have a CISCO 7970 Handset that is displaying unprovisioned on the screen.  How do I force the phone to update from the TFTP server?
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Question by:itigroup
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by:itigroup
ID: 20364771
Are there any Cisco Guru's out there how may be able to help me?
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by:bfason
bfason earned 1500 total points
ID: 20367867
Go to settings then press **# to unlock the configuration then you can do a factory reset.

Is this connecting to a cisco call manager? Are you using DHCP? If so is Option 150 configured with the correct address for your tftp server?

Hope this helps
B
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Author Comment

by:itigroup
ID: 20369898
Hi,

I have done that, but where in settings do I find factory reset?
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bfason earned 1500 total points
ID: 20370252
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Author Comment

by:itigroup
ID: 20370511
Yep, one step ahead of you on that one, I reboot it with the # key pressed (before speaker light comes on) and it continues to boot as normal, no flashing line light as per the instructions.

I have done it in the past with the same type of phone via those instructions and it worked like a dream, but not with this little bugger.

And Cisco won't support it, even though I have a maintaince contract because it has SIP on it and they don't support SIP.  

They just won't let go of the fact that callmanager may have had its day.

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