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Unable to send from Blackberry Handsets on enterprise server

Posted on 2007-11-26
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Last Modified: 2010-04-21
We run a Blackberry Enterprise Server with 10 Blackberry's, two of our blackberry's are acting very strangley and won't send email.

When we send a message we get a reply "Message Status: Desktop Email program unable to submit message"

I have checked out the Rim Knowledge base and it says it could relate to cacheing of credentials between exchange and BES, and to down the BES to allow force a cache refresh.  I have tried this with no success.

Does anyone have any suggestions, it only happens with 2 of our blackberry's the rest work like a dream.
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Question by:itigroup
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Expert Comment

by:Kurt_Braeckmans
ID: 20356063
We had a case like this and solved it with this:
To solve this you will need to regenerate the encryption key.
Goto Settings/Options then open “Security Options”.
Now select General Settings and scroll to the last line: Desktop [number] (3DES) and click on the wheel.
Select Regenerate Encryption Key.
When this is done, try sending a mail.
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Author Comment

by:itigroup
ID: 20356301
Nope, unfortunatly that didn't fix it.
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Kurt_Braeckmans earned 500 total points
ID: 20356384
Are your send as rights ok for those users?
Are these users domain admins?

also reread this post:
http://www.experts-exchange.com/Programming/Handhelds_-_PDAs/Blackberry/Q_22426197.html#18648862
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Author Comment

by:itigroup
ID: 20364779
Nope none of the suggestions on admin rights or in the suggested posting have helped does anyone else have any suggestions?
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Expert Comment

by:ChuckDeezel
ID: 20376524
Maybe the Desktop service books are corrupted?  Try to push service books by using the Blackberry server manager.   You can delete Desktop[CMIME] first just to make sure it replaces the old one with a working one.
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Author Closing Comment

by:itigroup
ID: 31411141
I retried this and it worked.  This is better that Telstra Blackberry support, they couldn't solve this one.

Thanks Guys You rock.....
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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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