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Deleted Delegate

Posted on 2007-11-26
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Last Modified: 2011-10-03
We have a user (Phil)  that had another user (Sharon) delegated in outlook to receive his meeting requests. Now Sharon has left and her account has been deleted.

Whenever anyone sends a meeting request to Phil in Outlook, there is a non-deliverable response sent back from Sharon automatically, see below. How can we remove this account (its not listed as a delegate in Outlook anymore).

Note: personal information replaced with Xx's
==========================================================
Your message did not reach some or all of the intended recipients.

      Subject:      Install Computer
      Sent:      27/11/2007 5:59 PM

The following recipient(s) cannot be reached:

      Sharon XXXXXXX on 27/11/2007 5:59 PM
            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.The MTS-ID of the original message is:c=US;a= ;p=XXXXXXXX;l=XXXXXX-071127065911Z-12285
            <xxxxxxxxxxx.com.au #5.1.1>
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Question by:unlocktechnology
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Expert Comment

by:mass2612
ID: 20356201
Hi,

You can use the MAPI Editor to remove the hidden rule that gets created when a delegate is added to a mailbox.

How to delete corrupted and hidden rules from a single mailbox in Outlook 2003
http://support.microsoft.com/kb/924297

http://technet.microsoft.com/en-us/library/bb508857.aspx
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Author Comment

by:unlocktechnology
ID: 20356205
Thanks for this suggestion I had already tried that and it did not work. In fact I have just discovered the /cleanrules command line switch for Outlook and this did the trick!

Self close, points refund please.
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Expert Comment

by:antioed
ID: 20980586
Straight dope and usage from Microsoft for future reference:

http://support.microsoft.com/kb/826964

Run the Outlook /Cleanrules Switch
1.      Click Start, and then click Run.
2.      Type a quotation mark, type the path of the Outlook.exe file that you noted in the "Determine the Location of the Outlook.exe File" steps earlier in this article, type a quotation mark, type a space, and then type/cleanrules.

For example, if Outlook.exe is in the default location, the command looks similar to the following: "c:\program files\microsoft office\office11\outlook.exe" /cleanrules
3.      Click OK. Outlook starts and the rules are cleared from Rules and Alerts.
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Computer101 earned 0 total points
ID: 21638987
PAQed with points refunded (500)

Computer101
EE Admin
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Expert Comment

by:MultiTrends
ID: 24102931
Or you could just remove the delegate from ADUC, Exchange general tab, delivery options... in the send on behalf section, 'remove'.
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