Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Library Error - IR: drive media removal prevented

Posted on 2007-11-26
8
5,810 Views
Last Modified: 2013-12-01
Hi,
Ever since I've installed this HP Autoloader 1x8 G2 I'm getting this error...
Library Error - IR: drive media removal prevented

I'm using Symantec Backup Exec 11D (latest build) and the backup seems to succeed, but we can't remove the tapes or we first have to shut down our autoloader...

Does anybody has an idea on what is wrong?
0
Comment
Question by:heensit
8 Comments
 
LVL 23

Accepted Solution

by:
Rahul Misra earned 250 total points
ID: 20359866
Right Click on the HP AUTLOADER in the Backup Exec DEVICES pane and select th eoption to UNLOCK LIBRARY
Or select it from under the LIB TASK on the LEFT in the devices pane when you have the HP AUTOLOADER highlighted
you should be able to remove the tapes
0
 
LVL 23

Expert Comment

by:Rahul Misra
ID: 20359883
How to manually lock or unlock a robotic library via the VERITAS Backup Exec (tm) User Interface
http://support.veritas.com/docs/269843 
0
 
LVL 2

Author Comment

by:heensit
ID: 20360556
Ok that's one part of the solution :-)
But why do I get these messages during a backup job, when the autoloader wants to change tapes...
0
Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

 
LVL 5

Assisted Solution

by:ekleiner
ekleiner earned 250 total points
ID: 20377575
I have the same problem and talked to HP a while ago. This was fixed in the latest firmware. (v1.50)
0
 
LVL 2

Author Comment

by:heensit
ID: 20392828
I did the firmware update, but after the firmware the tapedevice is no longer available...

07.12.01 22:06:40.27  Library Error - IR: wrong drive type
This message was generated automatically from
HP       1x8 G2 AUTOLDR

I'll guess I'll just have to relog a case at HP...

Keep you posted and will asign points if I can close the case
0
 
LVL 2

Author Closing Comment

by:heensit
ID: 31411147
OK problem solved.
After I did the firmwareupgrade HP had to come to change de tapedrive since that was no longer accesible :(
I'll award both of you with equal points ;-) as both of you helped me in some way...
0
 
LVL 5

Expert Comment

by:KPMT-Technician
ID: 20644083
I have the same error message but I have the 1/8 G2 Autoloader (AH165A) 920.  HP is not showing any firmware updates for this device.  They do have them of the 232 and 460.  I'm guessing that I would NOT be able to use these firmware upgrades for my 920.  

It that correct?

Robert Fidler
Sprignfield, Missouri
0
 

Expert Comment

by:Doxelec
ID: 24298312
Registry change for Backup Exec media servers to control locking behavior.

http://seer.entsupport.symantec.com/docs/319285.htm
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you looking to recover an email message or a contact you just deleted mistakenly? Or you are searching for a contact that you erased from your MS Outlook ‘Contacts’ folder and now realized that it was important.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question