Matrek
asked on
Problem with incoming email encoding in Outlook 2003
Hi Experts,
We are experiencing problems when receiving emails from our clients. Sometimes, because of the location of the sender (example : Europe) or the service he's using (ex:hotmail, yahoo.fr).
The best way to describe the problem is to give you this example. This is what the email looks like when I receive it:
Ce poste mÂ’intà ƒÂƒÃ‚ ©resse grandement puisque mon expérience dans l e milieu commercial nÂ’a fait quÂ’accr oÃà ƒÂ‚®tre mon sens de la communication et du relationnel ; De plus jÂ’aimer ais me servir de mes compétences afin dÂ’amàƒÃ‚ƒÃ‚à ‚©liorer lÂ’image et les performances de votre entreprise.
Résidence : 3 clos du près de lÂ’Ãà ‚ƒÃ‚ ©tang
I tried several things :
- In Outlook, tools, options, mail format, international options. I tried several types of encoding there but it didn't change anything
- Tried to change the encoding in IE7 as well.
In Outlook, I opened the message and then went to View, Encoding and try every possible types of encoding that was listed. Yes it did change the encoding of the email but none of them did the trick as to fix those special characters.
Also, by default, I always use UTF-8
Thank you,
We are experiencing problems when receiving emails from our clients. Sometimes, because of the location of the sender (example : Europe) or the service he's using (ex:hotmail, yahoo.fr).
The best way to describe the problem is to give you this example. This is what the email looks like when I receive it:
Ce poste mÂ’intÃ
Résidence : 3 clos du près de lÂ’ÃÃ
I tried several things :
- In Outlook, tools, options, mail format, international options. I tried several types of encoding there but it didn't change anything
- Tried to change the encoding in IE7 as well.
In Outlook, I opened the message and then went to View, Encoding and try every possible types of encoding that was listed. Yes it did change the encoding of the email but none of them did the trick as to fix those special characters.
Also, by default, I always use UTF-8
Thank you,
ASKER CERTIFIED SOLUTION
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If this Ce poste mÂâà ƒÂ‚ۈ‚™intà ƒÂƒÃ‚ ƒÃ ‚© resse grandement puisque mon exp
is Spanish or Italian, the select the Spanish or Italian language pack.
is Spanish or Italian, the select the Spanish or Italian language pack.
ASKER
Hi again,
I couldn't find any language pack for french.
All our stations are using Windows XP Pro English version but we receive a lot of french emails. The problem we are experiencing is with those characters : é,è,à ,ê, etc.
I also made sure that I was using FRENCH CANADA in Regional and language options from the control panel.
Hope that helps,
I couldn't find any language pack for french.
All our stations are using Windows XP Pro English version but we receive a lot of french emails. The problem we are experiencing is with those characters : é,è,à ,ê, etc.
I also made sure that I was using FRENCH CANADA in Regional and language options from the control panel.
Hope that helps,
Try using French in Regional Settings instead of French Canadian.
In the Windows Update page
http://v4.windowsupdate.microsoft.com/en/default.asp
There should be a selection on the left menu for Windows XP (or what ever the OS you are using). Language packs are available there.
In the Windows Update page
http://v4.windowsupdate.microsoft.com/en/default.asp
There should be a selection on the left menu for Windows XP (or what ever the OS you are using). Language packs are available there.
ASKER
Sorry for my misunderstanding but I can you tell wich one is the correct language pack?