Problem with incoming email encoding in Outlook 2003

Hi Experts,

We are experiencing problems when receiving emails from our clients. Sometimes, because of the location of the sender (example : Europe) or the service he's using (ex:hotmail, yahoo.fr).

The best way to describe the problem is to give you this example. This is what the email looks like when I receive it:

Ce poste mÂ’intéresse  grandement puisque mon expérience dans l e milieu commercial nÂ’a fait quÂ’accroître mon sens de la communication et du relationnel ; De plus jÂ’aimerais me servir de mes compétences afin dÂ’améliorer lÂ’image et les performances de votre entreprise.

 Résidence : 3 clos du près de l’étang

I tried several things :
- In Outlook, tools, options, mail format, international options. I tried several types of encoding there but it didn't change anything
- Tried to change the encoding in IE7 as well.
In Outlook, I opened the message and then went to View, Encoding and try every possible types of encoding that was listed. Yes it did change the encoding of the email but none of them did the trick as to fix those special characters.

Also, by default, I always use UTF-8

Thank you,
MatrekAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

war1Commented:
Hello Matrek,

Does the problem occur with one user or all users?

Make sure the correct language is selected for Outlook and language pack for Windows is installed.  Go to Windows Update site to install the language pack.

Hope this helps!
war1
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
MatrekAuthor Commented:
Hello War1,

Sorry for my misunderstanding but I can you tell wich one is the correct language pack?
0
war1Commented:
If this  Ce poste mÂ’intéresse  grandement puisque mon exp

is Spanish or Italian, the select the Spanish or Italian language pack.
0
MatrekAuthor Commented:
Hi again,

I couldn't find any language pack for french.
All our stations are using Windows XP Pro English version but we receive a lot of french emails. The problem we are experiencing is with those characters : é,è,à,ê, etc.

I also made sure that I was using FRENCH CANADA in Regional and language options from the control panel.

Hope that helps,
0
war1Commented:
Try using French in Regional Settings instead of French Canadian.


In the Windows Update page

http://v4.windowsupdate.microsoft.com/en/default.asp

There should be a selection on the left menu for Windows XP (or what ever the OS you are using).  Language packs are available there.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Email Clients

From novice to tech pro — start learning today.