Problem with incoming email encoding in Outlook 2003

Posted on 2007-11-27
Medium Priority
Last Modified: 2008-06-06
Hi Experts,

We are experiencing problems when receiving emails from our clients. Sometimes, because of the location of the sender (example : Europe) or the service he's using (ex:hotmail, yahoo.fr).

The best way to describe the problem is to give you this example. This is what the email looks like when I receive it:

Ce poste mÂ’intéresse  grandement puisque mon expérience dans l e milieu commercial nÂ’a fait quÂ’accroître mon sens de la communication et du relationnel ; De plus jÂ’aimerais me servir de mes compétences afin dÂ’améliorer lÂ’image et les performances de votre entreprise.

 Résidence : 3 clos du près de l’étang

I tried several things :
- In Outlook, tools, options, mail format, international options. I tried several types of encoding there but it didn't change anything
- Tried to change the encoding in IE7 as well.
In Outlook, I opened the message and then went to View, Encoding and try every possible types of encoding that was listed. Yes it did change the encoding of the email but none of them did the trick as to fix those special characters.

Also, by default, I always use UTF-8

Thank you,
Question by:Matrek
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LVL 97

Accepted Solution

war1 earned 750 total points
ID: 20358618
Hello Matrek,

Does the problem occur with one user or all users?

Make sure the correct language is selected for Outlook and language pack for Windows is installed.  Go to Windows Update site to install the language pack.

Hope this helps!

Author Comment

ID: 20358674
Hello War1,

Sorry for my misunderstanding but I can you tell wich one is the correct language pack?
LVL 97

Expert Comment

ID: 20359206
If this  Ce poste mÂ’intéresse  grandement puisque mon exp

is Spanish or Italian, the select the Spanish or Italian language pack.

Author Comment

ID: 20359611
Hi again,

I couldn't find any language pack for french.
All our stations are using Windows XP Pro English version but we receive a lot of french emails. The problem we are experiencing is with those characters : é,è,à,ê, etc.

I also made sure that I was using FRENCH CANADA in Regional and language options from the control panel.

Hope that helps,
LVL 97

Expert Comment

ID: 20359667
Try using French in Regional Settings instead of French Canadian.

In the Windows Update page


There should be a selection on the left menu for Windows XP (or what ever the OS you are using).  Language packs are available there.

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