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Exchanger server 2003 - anyway of seeing if we have received an email?

Member of our office has not received an email from a client and the client is saying that she definitely sent it and apparently has rung her helpdesk and her server's saying her emai has been received by our server without problem.

This email had a word file attached. This irks me cos if anybody sends an external email to this person then its received fine. If I send an external email to this person (as I just have now) to this person with word files it is received fine. If this client can be told by her helpdesk that we def received it, is there a log file here I could check? Is there anywhere I could check as to where this phantom email is? if it even existed if u get my drift?

We run Small Busines Server 2003 with exchange server. If anybody could tell me where to look cos I don't know. Its just that for all I know this client could be making it all up. Cos there doesn't appear to be anything wrong with this person's email. Is there a quarantine folder somewhere? an undelivrable folder?

thanks

Sembee

Message tracking will show what Exchange has done with the message - IF it is enabled. It isn't enabled by default so you may be out of luck.

http://www.amset.info/exchange/message-tracking.asp

SMTP logs might show something - again if they are enabled.
Ditto for any AV software that may have logging.

Simon.

RupertA

ASKER

hi thanks for that and will investigate but I just heard that the attachment sent was 12mb large.

the receiving message size is set to default does anybody know where that is set? is it 10mb? I can't see where this information is.

orphanc

As above, otherwise do you have a smarthost that monitors/ sends your emails- they can track any email in and out.

Also ask for proof that they they have that it was received by your servers.

RupertA

ASKER

so I went to the limits tab for the mailbox store on First Storage Group and the only limit is storage limits issue warning at 900000 KB. None of the others are checked. There must be a default for the received email size no? I know this is the problem cos the client is now sending the files in smaller chunks i.e.4 mb and surprise surprise the emails are coming thru.

Still, does anybody know the defalut size for received email in SBS 2003?

ASKER CERTIFIED SOLUTION

Michael Worsham

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Michael Worsham

Another link...

How to set size limits for messages in Exchange Server
http://support.microsoft.com/kb/322679/

RupertA

ASKER

^^^ thats the jonny!!!

thanks mwecomputers.

RupertA

ASKER

thanks for your help