Member of our office has not received an email from a client and the client is saying that she definitely sent it and apparently has rung her helpdesk and her server's saying her emai has been received by our server without problem.
This email had a word file attached. This irks me cos if anybody sends an external email to this person then its received fine. If I send an external email to this person (as I just have now) to this person with word files it is received fine. If this client can be told by her helpdesk that we def received it, is there a log file here I could check? Is there anywhere I could check as to where this phantom email is? if it even existed if u get my drift?
We run Small Busines Server 2003 with exchange server. If anybody could tell me where to look cos I don't know. Its just that for all I know this client could be making it all up. Cos there doesn't appear to be anything wrong with this person's email. Is there a quarantine folder somewhere? an undelivrable folder?