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Windows cannot open this file .msp patch

Posted on 2007-11-27
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Last Modified: 2010-08-05
We are trying to install a patch in Microsoft Dynamics/Great Plains.  When we double click on the "filename.msp" we see an error message stating that "Windows cannot open this file", and also stating "To open this file, Windows needs to know what program created it. Windows can go online to look it up automatically, or you can manually select from a list of programs on your computer.  What do you want to do?"  (Choices are "use the web service to find the appropriate program" or "select the program from a list".)

We have confimed that this Windows XP is running SP2, has the latest Windows Installer 3.1 installed.
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Question by:4RunnerBob
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7 Comments
 
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Expert Comment

by:and235100
ID: 20360381
Re-download/obtain a new source for the patch - sounds like it might be corrupted.

Have you got another msp to try - can you verify is that works or not?
You could try running the windows installer cleanup tool: http://support.microsoft.com/kb/290301
Then try the msp again.

You might have to reinstall (uninstall, then install) the base msi before the msp will go on successfully.
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by:sj_hicks
ID: 20363430
You could also try to launch it from the command line:
msiexec /p filename.msp
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by:4RunnerBob
ID: 20365096
Thanks, for the command line hint.  We had tried to launch it by using the following command:

             msiexec /update MicrosoftReallyLongFilename.msp

The result was the same.  The error message appeared stating that Windows could not open the file.

We renamed the file (to fit within the 8.3 file name constraints of a byegone era) and it worked.

Although the command line method is a workaround, we are still puzzled as to why all client computers are unable to run the updatefile.msp file in the normal manner.  We are able to run the update by double clicking on the file name, when running it on the Windows 2003 SBS (SP2) server.  (The .msp file is located on the server, in S:\Folder (the server and client computers have the same rights and driving mappings for drive S).

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Expert Comment

by:sj_hicks
ID: 20370032
Sound like there may be a problem with the regiostration of the Windows Installer engine.  Try to download the latest version from MS and see if that fixes the problem.

Regarding the ReallyLongFilename, did it contain spaces?  If so, you need to enclose it in double quotes.
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Author Comment

by:4RunnerBob
ID: 20371211
We downloaded and installed the latest Windows Installer 3.1, then later uninstalled it completely and installed it fresh.  No difference, same error message.

The actual file name is MicrosoftDnamicsGP-KB923671-v9-ENU.msp and would not run using the msiexec command until we changed the name to MSGP3671.msp (to fit within the 8.3 file format).
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