Solved

Windows cannot open this file .msp patch

Posted on 2007-11-27
7
1,896 Views
Last Modified: 2010-08-05
We are trying to install a patch in Microsoft Dynamics/Great Plains.  When we double click on the "filename.msp" we see an error message stating that "Windows cannot open this file", and also stating "To open this file, Windows needs to know what program created it. Windows can go online to look it up automatically, or you can manually select from a list of programs on your computer.  What do you want to do?"  (Choices are "use the web service to find the appropriate program" or "select the program from a list".)

We have confimed that this Windows XP is running SP2, has the latest Windows Installer 3.1 installed.
0
Comment
Question by:4RunnerBob
7 Comments
 
LVL 32

Expert Comment

by:and235100
ID: 20360381
Re-download/obtain a new source for the patch - sounds like it might be corrupted.

Have you got another msp to try - can you verify is that works or not?
You could try running the windows installer cleanup tool: http://support.microsoft.com/kb/290301
Then try the msp again.

You might have to reinstall (uninstall, then install) the base msi before the msp will go on successfully.
0
 
LVL 7

Expert Comment

by:sj_hicks
ID: 20363430
You could also try to launch it from the command line:
msiexec /p filename.msp
0
 

Author Comment

by:4RunnerBob
ID: 20365096
Thanks, for the command line hint.  We had tried to launch it by using the following command:

             msiexec /update MicrosoftReallyLongFilename.msp

The result was the same.  The error message appeared stating that Windows could not open the file.

We renamed the file (to fit within the 8.3 file name constraints of a byegone era) and it worked.

Although the command line method is a workaround, we are still puzzled as to why all client computers are unable to run the updatefile.msp file in the normal manner.  We are able to run the update by double clicking on the file name, when running it on the Windows 2003 SBS (SP2) server.  (The .msp file is located on the server, in S:\Folder (the server and client computers have the same rights and driving mappings for drive S).

0
Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

 
LVL 7

Expert Comment

by:sj_hicks
ID: 20370032
Sound like there may be a problem with the regiostration of the Windows Installer engine.  Try to download the latest version from MS and see if that fixes the problem.

Regarding the ReallyLongFilename, did it contain spaces?  If so, you need to enclose it in double quotes.
0
 

Author Comment

by:4RunnerBob
ID: 20371211
We downloaded and installed the latest Windows Installer 3.1, then later uninstalled it completely and installed it fresh.  No difference, same error message.

The actual file name is MicrosoftDnamicsGP-KB923671-v9-ENU.msp and would not run using the msiexec command until we changed the name to MSGP3671.msp (to fit within the 8.3 file format).
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 20532193
PAQed with points refunded (500)

Computer101
EE Admin
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If your system is showing symptoms of browser hijacks or 'google search redirects' check out my other article (http://rdsrc.us/u3GP7A) first and run the tool TDSSKiller (http://rdsrc.us/GDBBs4) to get rid of the infection. Once done, and if the …
Because virtualization becomes more and more common, and, with Microsoft Hyper-V included in Windows Server at no additional costs, and, most server hardware nowadays is more than capable of running a physical Small Business Server (SBS) 2008 or 201…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

792 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question