ldunn74
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URGENT ISSUES INSTALLING
HELP, I have a Windows 2003 server that shares role with the main controller server. It is our database server and one of the programs we use had an update that I was told I had to do to make it work with the wonderful Office 2007 which is another thing I was told I had to do. The program is Raisers Edge. When I tried to update it kept failing so I contacted their tech support. The guy logged into our server remotely to try to see what the issue was. He uninstalled the previous version and now it wont load neither the updated one nor the old one. Blackbaudm which owns Raisers Edge has given up they don't knwo what is going on. When I try to install anythign now I get a popup that says once installation is successfyul to click next. What is this? Is this why my prgrams won't load? It is also wanting to load to the R drive and not C. So I disconnected the network R drive now it says error no R drive is available. SOME PLEASE HELP ASAP.
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OK I tried the installer cleanup too and it wont load it comes up with an error says no R drive. I readded the R drive and ran the clean up but it still isnt working. As soon as I disconnect the R drive it does the same thing. When I look in the registry there are a ton of R:\ references. I have disabled the antivirus with no success.
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The R drive is the cause of all these problems. I think. Nothing has ever been installed on the R drive.The R drive is a mapped drive shared off another server. All users have the R drive has a network storage so if they go to another computer they can access files. Users have the MYDOCUMENTS redirected to the R drive but the Admin account for the servers do not. When I tried installing the update to Raisers Edge the first time it went to R drive and it does not give you any choice in changing the path. I just tried to install Office to see if it would install and it does the same thing. Starts the install and pops up and says R is not a valid drive and then closes when you click ok.
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I have looked in the local user regedit and it does not have r for any of the drives. However, if I search the registry there are several and while I thought it woudl be good to change them after 2 hours I hadn't got close to being halfway. Anyone know if a script that I could run to do this? Like I said earlier the R drive is just basically a shared document folder. When I tried isntalling the Raaisers Edge update it started loading to the R drive and never ask for path verification. I hate to do it but I think its starting to look like a Server rebuild, which will be a pain. Anymore suggestions?
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I have done everything you uguys have suggested and no luck. I will be removing all the software and trying to reinstall fresh and see where it goes.
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