Inaccessible CD-ROM

I have a Sony Vaio desktop and I can't access the CD-Drive on it from Windows Explorer. The drive shows up on Windows Explorer, I insert a CD, but when I click on the drive in Win. Explorer, I get an error message that CD drive is not accessible.

The weird thing is that when I try to burn CD with a CD burner software, it burns the CD without any problem.

What could be the problem and how can I fix it?
LVL 35
YZlatAsked:
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SteveH_UKConnect With a Mentor Commented:
Try booting in safe mode.  If it still doesn't work it may be a driver problem or a hardware problem.  If it works in safe mode, it is probably a software problem.  Try turning off antivirus or look for a driver update on the Sony site or on Windows Update / Microsoft Update
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rindiConnect With a Mentor Commented:
First uninstall any paket writing software, like InCD of Nero, or DirectCD of Roxio. Then open regedit and follow these instructions to delete the upper and lower filter, then reboot to see if it works now:

http://support.microsoft.com/kb/314060/en-us
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theProfessaCommented:
Can you give us a little more information?  What CD burning software are you using?  Does your inaccessible error also state "Incorrect function"?
If so try this:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;315350

Also try this:
Right-Click on the drive w/ the problem
Properties
Recording Tab
and then check the "Enable CD Recording On This Drive" box.

Let us know if these solutions help and tell us a little more about the problem you're experiencing
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jkrCommented:
I'd first try to clean the lens with some alcohol and a soft tissue. Worked for me with my laptop.
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YZlatAuthor Commented:
thanks guys, I'll try

jkr, tried that already. didn't work
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dekkarCommented:
Ive seen the same thing... faulty drive..... Couldnt read cds... but could burn them...

TRY booting off your windows CD... this will be the ultimate read test.....
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YZlatAuthor Commented:
dekkar, keep in mind that I am pretty new to this. What do you mean by try booting off Windows CD? do you mean reinstalling windows?
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dekkarConnect With a Mentor Commented:
dont reinstall windows.... but go through the motions of reinstalling windows..

If you have a windows CD... you can put it in the machine and reboot the computer

IF the drive is working the machine should ask you if you want to boot off the CD when just before it loads windows..... Of course, if it does, the CD is working, and you can then just power down the machine (dont go ahead with the windows reinstalll!!).....

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