[Last Call] Learn about multicloud storage options and how to improve your company's cloud strategy. Register Now

x
?
Solved

Adding users to BES

Posted on 2007-11-27
4
Medium Priority
?
825 Views
Last Modified: 2012-08-14
I have a BES up and running with one user (me) all the logs are clean and i am ready to start adding my users.  

The question I have is what is the process to add a user that is already using a BB?  I was a new add and i have 21 exsisting BB users that are connected to RIM accounts and I do not want to lose the data on their devices.

What is the best approach to move the users to the in house BES?

0
Comment
Question by:LindaMain
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 38

Expert Comment

by:Hypercat (Deb)
ID: 20361333
You should be able to set up new users on your in-house system with no problem if they are going to be synchronizing with their Exchange email accounts.  I can only think of two possible scenarios - either they've been synchronizing their BB's with Outlook using the wired connection to their local workstations, or they've been using a completely separate email account and not synchronizing with the office system at all.  If they've been synchronizing locally all along, then everything will already be contained in both Outlook and on the BB. If they've been using a totally separate email account, then that email account will remain separate on the BB, and the new Exchange account will be added as a separate email account and won't interfere with the old account.  
0
 

Author Comment

by:LindaMain
ID: 20361478
Sorry i forgot that part - they are using desktop manager on their local PC's and their in house exchange (outlook) accounts.   There is one user that never comes into the office and I am not sure what he is doing other than when they bought the device for him they logged on to a website provided by the wireless company and provided his email address, name etc.

So just adding them to the in house BES is just like adding a new clean user.  
0
 
LVL 38

Accepted Solution

by:
Hypercat (Deb) earned 500 total points
ID: 20361630
Yes, you are adding a new account.  If they have been synchronizing manually with their desktops, it might be worthwhile to have them completely wipe any pre-synchronized data (i.e., email, contacts that they synchronized manually, etc.) from the Blackberry and let it completely re-synchronize with Exchange after you've installed them as BES users.  IIRC, when you add them to the BES, even though they are synchronizing with the same Exchange account, it sees it on the device as a new account, so they might get duplicated data (i.e., they would have two email accounts on the device instead of one) if you haven't wiped it out previously.
0
 

Author Closing Comment

by:LindaMain
ID: 31411294
Thank you so much.  Since i am new to BES i do not want to make that fact known to all the users.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

by Batuhan Cetin Within the dynamic life of an IT administrator, we hold many information in our minds like user names, passwords, IDs, phone numbers, incomes, service tags, bills and the order from our wives to buy milk when coming back to home.…
While rebooting windows server 2003 server , it's showing "active directory rebuilding indices please wait" at startup. It took a little while for this process to complete and once we logged on not all the services were started so another reboot is …
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…
In this video, Percona Solutions Engineer Barrett Chambers discusses some of the basic syntax differences between MySQL and MongoDB. To learn more check out our webinar on MongoDB administration for MySQL DBA: https://www.percona.com/resources/we…
Suggested Courses

650 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question