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Adding users to BES

Posted on 2007-11-27
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Last Modified: 2012-08-14
I have a BES up and running with one user (me) all the logs are clean and i am ready to start adding my users.  

The question I have is what is the process to add a user that is already using a BB?  I was a new add and i have 21 exsisting BB users that are connected to RIM accounts and I do not want to lose the data on their devices.

What is the best approach to move the users to the in house BES?

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Question by:LindaMain
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Expert Comment

by:Hypercat (Deb)
ID: 20361333
You should be able to set up new users on your in-house system with no problem if they are going to be synchronizing with their Exchange email accounts.  I can only think of two possible scenarios - either they've been synchronizing their BB's with Outlook using the wired connection to their local workstations, or they've been using a completely separate email account and not synchronizing with the office system at all.  If they've been synchronizing locally all along, then everything will already be contained in both Outlook and on the BB. If they've been using a totally separate email account, then that email account will remain separate on the BB, and the new Exchange account will be added as a separate email account and won't interfere with the old account.  
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Author Comment

by:LindaMain
ID: 20361478
Sorry i forgot that part - they are using desktop manager on their local PC's and their in house exchange (outlook) accounts.   There is one user that never comes into the office and I am not sure what he is doing other than when they bought the device for him they logged on to a website provided by the wireless company and provided his email address, name etc.

So just adding them to the in house BES is just like adding a new clean user.  
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LVL 38

Accepted Solution

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Hypercat (Deb) earned 500 total points
ID: 20361630
Yes, you are adding a new account.  If they have been synchronizing manually with their desktops, it might be worthwhile to have them completely wipe any pre-synchronized data (i.e., email, contacts that they synchronized manually, etc.) from the Blackberry and let it completely re-synchronize with Exchange after you've installed them as BES users.  IIRC, when you add them to the BES, even though they are synchronizing with the same Exchange account, it sees it on the device as a new account, so they might get duplicated data (i.e., they would have two email accounts on the device instead of one) if you haven't wiped it out previously.
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Author Closing Comment

by:LindaMain
ID: 31411294
Thank you so much.  Since i am new to BES i do not want to make that fact known to all the users.
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