Solved

Can't login to comcast webmail from some computers, others can.

Posted on 2007-11-27
3
22,451 Views
Last Modified: 2013-12-14
We have two Windows XP SP2 PCs and one W2k3 SBS on a network behind a linksys router on Verizon DSL.  On both PCs we cannot access Comcast's webmail most of the time.  For a minute or two out of nowhere, we can login, but only for a second.  We have no problems accessing the e-mail from the server.  We disabled Windows Firewall and Norton InternetSecurity (both firewall and antivirus) and in fact completely uninstalled Norton on one of the PCs, still no access.  We can get to the point where we can login:
https://login.comcast.net/login?s=absmail&continue=http://mailcenter.comcast.net

But after we enter any number of comcast e-mail addresses and passwords, we can't login.  We checked the router to see if anything looked out of place or different and everything looks normal.  We can log into other websites.

This issue is happening in both IE and FF.
0
Comment
Question by:gregberry
3 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 500 total points
Comment Utility
Hello gregberry,

1. Clear your DNS cache.  Go to Start > Run and type CMD
and hit OK.
At the command prompt, type ipconfig /flushDNS
and hit OK.

2. Clear your cache.  Go to Tools > Internet Options > General tab.  Under Temporary Internet Files, click "Delete Files" button. Also click "Delete Cookies" button. Click OK.

3. If no joy, check if your PC is blocking the site.  Do a search for HOSTS file and open it with an editor like Notepad. Delete any line that has the blocked site in it.

HOSTS file is located in
Windows XP      =      C:\WINDOWS\SYSTEM32\DRIVERS\ETC
Windows 2K     =     C:\WINNT\SYSTEM32\DRIVERS\ETC
Win 98/ME     =     C:\WINDOWS

It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

4a. If you are using Internet Explorer, check if the site is restricted or blocked.  Go to Tools > Internet Options > Security. Hightlight Restricted Sites and see if the blocked site is located there.

4b. Also under Content tab > Content Advisor, check if the site is restricted there. Remove it.
4c. Also, under Security tab, add the website to your trusted zone.

5. Check if antispyware, antivirus, or firewall is blocking the website.

Hope this helps!
war1
0
 
LVL 1

Expert Comment

by:Computer101
Comment Utility
Forced accept.

Computer101
EE Admin
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

It's here again; Microsoft is launching a new version of Internet Explorer: Internet Explorer 9, with noticeable changes on its interface, functions and new tools. As they say on its promotional video: "It's time to play, on a more beautiful web", f…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now