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what is the best practice to archive groupwise mailboxes

Posted on 2007-11-27
Medium Priority
Last Modified: 2013-11-12
what is the best way that can be used to archive departed user folders and/or transfer their folders to another user, etc.  and also if Groupwise folders can be put to DVD/CD and later retrieved if the user account has been deleted. the purpose of this is to clean up our email system cause we are running out of space.
thank you
Question by:tewlaw
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LVL 35

Expert Comment

ID: 20362155
"best practice" depends on the industry and company and whether any regulatory requirements need to be met.

Anything having to do with health insurance or medical care would fall under HIPPA, for one example.  Large public corporations fall under Sarbanes-Oxley, for another.  

If you don't have any regulatory requirements for email retention, unless you need to keep them for legal purposes, it may actually be advisable to permanently delete them, as a matter of policy - believe it or not - for legal purposes.  It depends on the situation.  If you have a documented policy that all emails will be deleted after x months untouched for example, or all emails will be deleted unless they're manually archived, then it's actually been found to be a "cover" of sorts, legally.  However, if your policy is to retain all of your emails, then that tactic would not be recommended ;).  If the "law" part of your member ID means you work for a law firm, perhaps you could get some "free" legal advice to help you decide.

You may want to look into email management software, which is intended to facilitate regulatory compliance for retention and retrieval.

Author Comment

ID: 20365841
yes i work for a law firm, and we would like to keep our data for later purposes, that for sure. with your expertise, can you or would you back up to a dvd or other media for later uses? and if so, how is it done, and is it difficult to retrieve.
LVL 35

Expert Comment

ID: 20366691
Retreival of deleted account mailbox data is kind-of problematic, in that mailbox data, whether in the PO database or in an archive, depends on the user ID identifier, also known as the FID.  If the mailbox's or archive's FID doesn't match up with the user ID's FID, you won't be able to attach the archive or mailbox.

This procedure for recovering a deleted user is for 6.5 but should apply to 7, to the best of my knowledge: http://support.novell.com/docs/Tids/Solutions/10082831.html

That document refers to another TID for how to set up a restore area and perform a mailbox backup/restore (sort-of like the infamous "brick-level" of Exchange): http://support.novell.com/cgi-bin/search/searchtid.cgi?/10076955.htm

That document links to the GroupWise 6 documentation on backup/restore of GroupWise databases.  Documentation for GW7 for backup/restore of databases also exists, so I suggest you read that: http://www.novell.com/documentation/gw7/gw7_admin/index.html?page=/documentation/gw7/gw7_admin/data/a8n802e.html

The files produced in a backup could be burned to CD or DVD for archival storage, just as easily as being put on tape.  Are you using a third-party backup package like ARCserve or BE, that can use the ENABLEGW switch on the TSAFS? (assuming you're on reasonably-current NetWare/OES...)

I suggest that you might want to consider using a backup software package that can do individual user and mailbox backups and restores, and can mount removable media like DVD+/-RW for the backup media.  That way, you could set up an archive for to-be-deleted mailboxes and delete them after the archive is done.  I suggest you test your procedure on a "dummy" user first, and document the steps.

Author Comment

ID: 20373728
this might sound stupid, but couldnt i archive what i need to backup, then burn the specific folder than later down the road if i need it, i can just place back where it originally was?
LVL 35

Accepted Solution

ShineOn earned 2000 total points
ID: 20374878
Not necessarily.  There are a couple of concerns with that - one is whether or not the user associated to the mailbox in question has been deleted.

You'd want to 1) use a restore area, so you can recover the mailbox without affecting all the other users and 2) make sure the backup and restore also backs up and restores the user OR you have in your instructions how to create a new userID for the deleted user and change the FID on the restored mailbox to match the new FID of the newly-created user ID.

You should have a restore area in either case, because even though GW7 PO database supports more database files, there are still multiple users' mailboxes per database file.  If you simply restore the database file, all the users' mailboxes in that database file would be restored to that point in time.

Side note - after you archive/delete you should run maintenance on the PO databases to reclaim the space.  I assume you already know that, but it should be part of the routine if you're going to set up a routine for archiving and deleting inactive user mailboxes.

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