Solved

Cannot Save Outlook Calendar Event

Posted on 2007-11-27
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Last Modified: 2011-10-03
Hello Everyone,

I have been troubleshooting and researching this issue since 8am this morning eastern time and it is not 5PM.  My boss cannot add any more Outlook appointments to his calendar, whenever he goes to save the appointment he gets error saying "The Item Could Not Be Saved To This Folder. The Folder Has Been Deleted or Moved, or You Don't Have Permission."  It then ask me if i would like to save this to a default folder instead if i choose yes a popup says The Operatioon Failed.  I researched everywhere and couldnt find a anser.  I found some folks with the same situation  but no resolution.  I am the IT Administrator here and i have done everything wth our server.  Working off exchange 2003 server, user is on outlook 2003.  Have taken the storage limits off and still no resolution. PLEASE HELP MY BOSS IS KILLIING ME....llol
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Question by:dabrams28
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by:Sembee
ID: 20362433
Does the problem follow to another machine?
Does the problem follow to OWA?

If not, then the issue is local.
New Outlook profile to start with.

Simon.
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Author Comment

by:dabrams28
ID: 20362629
Hey Simon,

Ive tried to setup the user profile on 3 different machines and the same results.  Recreating the profile and deleting the old one first was like the very first step i tried.  In OWA the calendar method works fine can accept and create new appointments with no problem at all.  I've uninstalled outlook on the 3 different machines also and still no luck.
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by:Sembee
ID: 20364543
If the problem follows the user and is restricted to one user then the account will have to be recreated. There is very little else that you can do.
Doing anything with the Outlook application rarely resolves these sorts of problems, I never reinstall Outlook to deal with an issue that is user specific.

Simon.
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Author Comment

by:dabrams28
ID: 20365119
So you are saying i need to go into Active Directory and delete this user and recreate the user?  Would there be a easier way as far as emails?  We use backup exec, but what would you reccomend i do before i delete his account from AD in reference to emails.  I would say PST but the user mail box is 4gigs big(4,000,000kb) which is pretty big for a PST i believe.
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Expert Comment

by:Sembee
ID: 20373706
The problem you have is that it may not be the user account, but it could be the mailbox. You would need to extract the mailbox content first, either using multiple PST files or exporting through Outlook. Then recreate the account. Before importing content see if the problem is resolved. If it is, then import the content. If the problem returns then it something with the content.

I would actually suggest that instead of deleting the account, create a new one. Verify that works. If it does, then move the content to that new account, including SMTP addresses. Put a forwarder on the old account to point to the new one and then hide the old account.

Simon.
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Author Comment

by:dabrams28
ID: 20402764
Went ahead and created a new user account and everything is working fine now but jut waiting for data(8gb of data) to be transferred over to new mailbox.  Now, should i keep the old email address and user account for safety or can i remove it and just put the old settings into the new mailbox so he keeps the same mailbox.  What address should i put in smtp?  I have the forwarder on and it is working great right now and accepting all emails from old address.  If i remove the old account will the messages sent to the old address still be forwarded out to the new address?

Thanks,
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Sembee earned 500 total points
ID: 20404476
What I would suggest is that you put another email address on to the account (user.name2@domain.com for example) and make it the default. Then remove the former default and move it to the new account.
Hide the old account from the GAL and leave it in place, with the forwarder. New email from the internet will go straight to the new account. Internal email where people use the old account will get to the new account via the old one. Remember SMTP isn't used internally.

Simon.
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Author Comment

by:dabrams28
ID: 20404552
I really appreciate the response....so Okay This guy is the Vice President so its probably best if i never delete his old email address pretty much then correct becuase there is thousands of people whom have this old address?  or is there any way better,becuase this will mean i will have two mailboxes that equal 16Gigs just right now not counting all the email in future after i move all data over to the new email address.  I am going to show him how to use PST's today which will minimize the maillbox alot i think.  It's really weird though becuase he got two invitations that he accepted that of course gave him the operation failed error but it went through on the other folks calendar that he accepted, but nothing got addded to his calendar...i just hope this new user thing workks.  It is working great now but i have to wait until tonight to move the data becuase it killls our exchange server and makes it rough for everone in the office while its backing up his mailbox with exmerge.

Thanks,
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Expert Comment

by:Sembee
ID: 20404691
Don't get confused with internal and external email addresses.

External email addresses (SMTP) will not be affected. Just move the address between accounts. The reason for retaining the old account is for internal email - replying to old messages that user sent, auto complete etc.

You should be looking to empty the old account and move all the data across, there is no need to keep both sets of data. All you need of the old account is the account itself, no data.
Meetings is about the one place where things can cause a problem. You can import the calendar content, but meeting updates and requests will break. Not really a great deal that can be done about that.

Simon.
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Author Closing Comment

by:dabrams28
ID: 31411313
Thanks, everything is up and running....went ahead and threw all the messages into to PST's and created a new user account and used exmerge to move all data from old mailbox to the new user mail box.  Then added the old address into the smtp.  Everything is working great and user can now add calendar events.

Thanks
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